Market Sales Coordinator

University of Richmond•Charlotte, NC

1d•Onsite

About The Position

As a Market Sales Coordinator, you will support Strategic Account Managers and Market Sales Managers by being a dedicated point of contact for orders, sourcing, logistics and account coordination. You will work closely with these assigned Managers on contract terms, pricing and fulfillment. Your primary focus is on capturing rental equipment orders and fulfillment but will also participate in activities that support building customer trust, retention and promoting UR total value proposition. You will do so in a manner that supports customer advocacy and United Rentals revenue growth for all business units. Your overall objective is to deliver the highest possible levels of order fulfillment and customer satisfaction. In your capacity as a Sales Manager at United Rentals, you will be responsible for overseeing Strategic Account Managers within a designated market or metropolitan area to generate additional profitable rental revenue for all business units. You will lead the Strategic Account Manager team and focus on customer advocacy, PCU customer service, and major projects and vertical sales opportunities that require collaboration across all business units to deliver the company's full range of products and services. If you want the opportunity to make your mark with the world's largest equipment rental provider, consider a future with United Rentals. We will provide you with the tools, technology, and support you need to do excellent work. You will be proud of the work your team does in renting the equipment needed to build our living environments.

Requirements

Bachelor’s Degree preferred or 3 years of customer service experience
Strong customer service orientation
Strong communication and presentation skills
Solid computer skills and knowledge of most current business software
Independent worker and self-starter with strong self-imposed structure
Knowledge of equipment rental industry, Total Control, ERP systems, and pricing for rates, freight, and overtime
Ability to multi-task and interact with customers via phone, email, text or web
Strong sense of urgency
Bachelor’s degree in a related field or an acceptable combination of education and experience
7+ years of successful sales experience, with at least one year in a sales management role; experience with an assigned account portfolio required
Knowledge and prior experience with a wide range of rental equipment products and applications, preferably
High level of SFDC expertise, basic computer skills (Outlook, MS Excel, Word, PowerPoint)
Strong interpersonal skills to collaborate across all business units, with an emphasis on negotiation, promoting teamwork, and conflict resolution
Strong analytical skills; metrics-oriented
Valid driver’s license and a proven driving record
75% field travel, typically within the assigned market(s)

Nice To Haves

COORD, MARKET SALES - IN FRENCH

Responsibilities

Constantly capture and execute customer orders with a high degree of urgency
Work with Inside Sales Reps from all business units in the market, actively source equipment, arrange transportation, and develop orders accurately across all UR general rental and Specialty branches
Provide customers viable, well thought-out equipment alternatives if certain equipment is not available
Maintain high familiarity and skill within UR One, UR Control, Total Control, mobile apps and Sales Force
Identify and communicate opportunities to increase profitability and expand customer equipment mix
Provide equipment, on-rent, and invoice level reporting to customers as requested or scheduled
Respond to and diffuse customer objections
Monitor customer feedback surveys and interject as needed
Other duties as assigned.
Direct Strategic Account Managers in the assigned market(s)
Lead the training and development of Strategic Account Managers, ensuring they have fundamental product and application expertise across all UR solutions and are proficient in all aspects of customer advocacy and the single point of contact role
Evaluate potential accounts to add or remove from a Strategic Account Manager’s assigned portfolio and ensure they are prospecting new accounts
Evaluate revenue expectations, history, and opportunities for assigned accounts
Work closely with all business units’ DSMs, DMs, BMs, RPDMs, NAMs/DNAs, RSMDs to ensure strategic accounts have a single point of contact, receive superior customer service, and needs are met with the full range of products and services
Other duties as assigned as needed