Market Quality Sr. Engineer (100649)

American Honda Motor Co., Inc.•Torrance, CA

8d•$101,000 - $151,500•Hybrid

About The Position

The Senior Quality Engineer is responsible for working with all factories that produce for the domestic/export market to resolve market concerns. Support and evaluate the factory recommended countermeasure and provide repair information to the field to repair customer vehicles. Identify countermeasure software and assess the need for market deployment. Provide expertise in PST Market Quality Engineering to identify challenges and barriers to create prompt, high quality diagnosis and repairs performed by the Dealer's Automotive Technicians. The Senior Quality Engineer is also responsible for tracking and monitoring post bulletin repair effectiveness by reviewing data and going to the spot. Provide technical/dealership expertise to support current and improve future products to exceed customer's expectations, promote fixed first visit, ensure a positive ownership experience, and promote lifetime owner loyalty.

Requirements

Bachelor's degree in engineering (or related major) and/or work experience
Minimum Experience six plus years or work experience plus 1 year of experience working within an automobile manufacturer's service/engineering department
Vehicle evaluation skills with strong emphasis on automotive system knowledge
Strong problem-solving skills
Excellent written and verbal communication skills
High proficiency with MS Office (Word, Excel, & PowerPoint)

Responsibilities

Evaluate proposed countermeasure to determine the appropriate repair for the market.
Develop repair instructions for the market (including Export/CCA (Caribbean and Central America) and conduct time study evaluations with the shop. Provide source materials to publications (Service News/Service Bulletins, Video etc). Advise appropriate market action
Review the SMC (Software Management Console) and work with the NA Data Analytics, NA QIS coordination group and/or Factory to determine if software release is required. Create/validate software packages for OTA (Over-The-Air) and or wired ECU Reprogramming updates within SMC and SEM (Service Engineering Memo) to publications (OTA Release Notes, Service Bulletin, etc.)
Support Tech Lead on dealer visits to observe and confirm repairs first-hand noting and making any modifications needed to ensure clarity of the written communications
Monitor post bulletin repair accuracy and or OTA/Wired Reprogramming post-delivery status. Assist with identification and understand the root cause, then act where needed. Promote Service-Related QIS when needed
Provide technical expertise to several groups outside of MQE (Market Quality Engineering) including Campaigns, ACS (Automobile Customer Service), PRO (Product Regulatory Office), HNA (Honda North America) Law, Product Development, Warranty, Publications, DPSM's (District Parts and Service Manager's), FTS's (Field Technical Specialist's), SPPC (Service Parts Procurement Center), Tech Line
Support efforts between factory MQ (Market Quality), ADC (Automobile Design Center), NAQC (North American Quality Center), TSD (Technical Service Division), and TAC (Technical Analysis Center) associates. Work with Tech Line on Export/CCA (Caribbean and Central America) market issues including eTAR (Electronic Technical Assistance Request)
Support activities related to FMC (Full Model Change), support Service University
Create PDI Bulletin, NAVI PDI Bulletin
Review PDI Checklist, Maintenance Journal, Owner’s Manual (New/FMC only, Personalized Settings Worksheet
Create and deliver presentations for market concern items for monthly management review
Support Tech Lead in Special/Advanced Service Projects (KOQ, OTA, Prognosis,