Market Owner

CluePoints • ,

3d • Hybrid

About The Position

As Market Owner in CluePoints’ Strategy Team, you will help shape the company’s growth by sustaining its position in Risk-Based Quality Management (RBQM) and establishing it as a market leader in integrated AI-driven SaaS solutions for analysing and interrogating clinical trial data. Working alongside the Chief Strategy Officer, you will shape market positioning and turn customer and industry insight into commercial strategy. Your remit covers a defined market segment: strategic customers, mid-market customers, or contract research organisations (CROs). Success is measured through market penetration, win rate, retention, Net Promoter Score (NPS), and gross margin across the product portfolio.

Requirements

• 15+ years’ experience in strategy, business development, or product management within SaaS, with a track record of increasing sales, revenue, product adoption, and customer satisfaction.
• Strong knowledge of drug development and clinical trials, including regulatory, operational, and technical aspects.
• Experience advising key customers and executive stakeholders, building trusted relationships, and translating business needs into practical strategies and solutions.
• Ability to align and motivate cross-functional teams, supported by clear communication, presentation, and negotiation skills, sound analytical judgement, and an entrepreneurial approach to problem-solving.
• A bachelor’s degree or higher in business, engineering, or a related field.

Nice To Haves

• SaaS experience in life sciences or healthcare.

Responsibilities

• Define and execute the go-to-market strategy for new product versions in the assigned market or territory, incorporating the product roadmap, customer feedback, internal expertise, and market trends.
• Bring Product Management, Professional Services, Strategic Consulting, Marketing, Sales, Customer Success, and Finance together through a cross-functional committee to review strategy, make decisions, and agree priorities.
• Ensure teams have the knowledge and resources to market, sell, onboard, and support applications and new product versions.
• Partner across teams to develop sales, business development, and services or consulting strategies that increase revenue, product adoption, and customer retention.
• Build relationships with key customers and executive stakeholders, understand their objectives and challenges, and advise on solutions using CluePoints’ products and expertise.
• Lead user group meetings and other customer communities, using their insight to inform CluePoints’ future strategy and response to developments in clinical trials.

Benefits

• Private Medical Insurance through Vitality Health, including full hospital cover, 24/7 GP access, and therapy sessions.
• Group Critical Illness Cover with Aviva.
• Life Insurance (death-in-service lump sum).
• Pension Scheme with 9% employer contribution via Scottish Widows.
• Opportunities for professional development and sponsored certifications.
• A hub-based hybrid model blending flexibility with collaboration, learning, and a vibrant social culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior