Market Operations Specialist

Commerce Bank•Wichita, KS

8d•Hybrid

About The Position

The main purpose of this job is to assist bankers and management with any operation situations and provide guidance on operational policies, procedures, and processes. The role involves visiting assigned branches 2-3 times per week to complete various operational tasks, including audits of cash drawers, vaults, recycler/dispensers, and consigned items. The specialist will also review EOA, Absence, and VAC audits, night drop and consigned item logs, and documentation for new accounts, CIP, Beneficial Owners, and name changes. Additionally, they will assist with SDB key audits, box drills, will searches, and audit exception resolution. The role includes educating bankers on operational errors, facilitating operational huddles, and evaluating team members' operational knowledge, providing feedback to leadership. The Market Operations Specialist will also support the rollout of new initiatives and changes, recommend process improvements for the MOS program, and provide support for Operational Centers of Excellence.

Requirements

Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
Ability to travel to assigned branches and perform operational tasks 2-3 times a week
Basic understanding or ability to learn our Retail operation policies, procedures, and systems
Ability to show empathy and connect quickly with team members
Demonstrate strong organizational and time management skills
Ability to maintain a high degree of confidentiality and professionalism
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
High School diploma or equivalent combination of education and experience required
2+ years Retail branch operations or related experience required
Must be eligible to work in the US without sponsorship now or in the future.

Nice To Haves

Audit experience preferred

Responsibilities

Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes
Develop basic understanding of where to go for answers and how best to escalate situations
Visit assigned branches 2 – 3 times each week to complete a variety of operational tasks
Perform cash drawer, vault, recycler/dispenser, and consigned items audits at assigned branches.
Review EOA, Absence and VAC audits are completed correctly
Review all night drop and consigned item logs for completion
Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation
Review opening/closing procedures
Assists with SDB key audits, box drills, will searches, and audit exception resolution
Educate bankers regarding any cash differences, balancing errors and TCS errors
Facilitate operational huddles/ MOS Operational Overview Course and training at the branch
Evaluate team members’ operational knowledge and regularly provide feedback to leadership
Utilize rubric and compile monthly evaluations for branch management
Help rollout and support different initiatives, projects, and changes to the branches
Recommend process improvements for the Market Operation Specialist (MOS) program
Provide appropriate support for the Operational Centers of Excellence
Perform other duties as assigned