Market Match Assistant [Northeast LA Region]
About The Position
Food Access LA is a Southern California nonprofit that connects people to healthy food, promotes economic development, and builds sustainable food systems. It operates a network of mission-driven farmers’ markets and programs supporting nutrition education, food access, regional farms, and local food businesses. The Market Match Assistant works under the direction of the Senior Manager, Benefits & Incentives, providing customer service and site support for Benefits and Incentives programs such as CalFresh, Market Match, and WIC at farmers’ markets. These programs help make fresh, locally grown produce more affordable for low-income customers through dollar-for-dollar voucher matches. The role supports the Hollywood Farmers’ Market on Sundays from 7:30 a.m. to 1:00 p.m., year-round, rain or shine. The listed starting wage is $18.53 per hour, with a range of $18.53–$22 per hour. Work includes regular monthly shifts and on-call support, as well as participation in quarterly Benefits and Incentives team meetings, typically held virtually.
Requirements
- Excellent interpersonal skills and comfort communicating with the public.
- Time-management skills, strong written communication, and the ability to work independently and proactively.
- Ability to provide regular updates to the direct supervisor, who may not always be on-site.
- Strong organizational skills and attention to detail.
- Introductory-level knowledge of or experience working with Excel sheets.
- Ability to stand for extended periods during market hours and sit when needed for administrative tasks.
- Ability to use hands and fingers to operate a tablet and telephone keyboard.
- Ability to lift up to 50 pounds.
- Ability to stoop, kneel, and squat.
- Ability to work outdoors in varying weather conditions, including rain, heat, or cold.
Nice To Haves
- English/Spanish or English/Armenian language skills preferred.
- Retail or farmers’ market experience highly desired.
- Experience with or knowledge of farmers’ markets, food security, and nutrition issues preferred.
- Familiarity with federal nutrition benefit programs, including CalFresh/SNAP/EBT and Women, Infants & Children (WIC), is a plus.
- Experience with data collection desired.
Responsibilities
- Administer CalFresh EBT and nutrition incentive transactions for market customers.
- Educate customers about Market Match and other nutrition incentive programs.
- Educate customers on where to apply for CalFresh benefits.
- Direct customers to vendors accepting WIC benefits as needed.
- Assist with communicating important program and community updates to customers.
- Assist with customer surveys as needed.
- Assist Market Managers with communicating program operations and updates to farmers and vendors on market day.
- Assist the Market Match Associate with program outreach and promotion as needed.
- Participate in quarterly Benefits and Incentives team meetings, typically virtual.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
