Market Manager - Events

Acosta•Springfield, IL

3d•Onsite

About The Position

The Market Manager is responsible for understanding, implementing, and enforcing product demonstration and events processes with teams in designated markets. The role provides consistent leadership to ensure service quality and oversees the events process, including interviewing, hiring, training, planning, coaching, and managing retail supervisors, as well as all aspects of event execution in assigned markets. This position has direct and indirect supervisory responsibilities. It is field-based in a retail environment and requires extensive travel within the defined geography, with occasional travel outside it. English is the primary language; bilingual skills may be required based on business necessity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The duties listed are not exhaustive, and the employee may be directed to perform other job-related tasks.

Requirements

At least three years of related retail, restaurant, or food industry experience and/or training, or an equivalent combination of education and experience.
Ability to handle multiple tasks and projects simultaneously.
Strong organization and problem-solving skills.
Ability to present to large and small groups in a variety of settings.
Proficiency in Microsoft Office.
Applicable national, state, and local food safety certification is required.
Ability to sit, stand, talk, hear, and use hands and fingers to operate a computer keyboard, mouse, and/or other peripherals.
Ability to listen to and understand spoken information, read and understand written information, communicate orally and in writing, and identify and understand another person's speech.
Ability to perform light to moderate lifting from time to time.
English language skills; bilingual skills may be required based on business necessity.

Responsibilities

Ensure quality and compliance by placing the right people in the right roles and ensuring processes are followed.
Recruit, interview, and hire employees for direct-report positions.
Train, coach, and mentor direct reports on company processes, policies, procedures, position expectations, and responsibilities.
Conduct audits and work with direct reports to ensure team compliance with expected goals.
Manage scheduled event execution and overall performance by monitoring daily and weekly scorecards to ensure on-date, quality execution.
Engage support teams, including Field Support, Recruiting, Payroll, and Client Services, to obtain appropriate support and guidance for team needs.
Communicate effectively with internal and external customers.
Share competitive knowledge and best practices, and recommend process enhancements to improve overall performance.
Represent retail partners and assigned vendors as the Events Execution Expert within the defined market.
Monitor and manage expense metrics, including payroll time entries and additional expenses, to maximize market contribution.
Lead and develop the planning and organization of market meetings.
Prepare and submit required paperwork to management in a timely manner.
Inspect company equipment regularly to ensure proper maintenance and safe operation.
Perform other job-related tasks as directed by management.