Market Manager - Events

Acosta•Chicago, IL

About The Position

The Market Manager is responsible for understanding, implementing, and enforcing product demonstration and event processes with teams in assigned markets. The role provides consistent leadership to ensure quality services and oversees the event process, including interviewing, hiring, training, planning, coaching, and managing retail supervisors, as well as event execution throughout the market. This is a supervisory position with direct and indirect responsibilities, based in a field retail environment. It requires extensive travel within the assigned geography and occasional travel outside it. The role may also require bilingual skills depending on business needs. The job description notes that duties are not limited to the listed functions and may include other job-related tasks as directed by management.

Requirements

At least three years of related retail, restaurant, or food industry experience and/or training, or an equivalent combination of education and experience.
Ability to effectively handle multiple tasks and projects simultaneously.
Strong organizational and problem-solving skills.
Ability to present to large and small groups in a variety of settings.
Proficiency in Microsoft Office.
Any applicable national, state, and local food safety certification is required.
Ability to sit, stand, talk, hear, and use hands and fingers to operate a computer keyboard, mouse, and/or other peripherals.
Ability to listen to and understand spoken information and ideas.
Ability to read and understand written information and ideas.
Ability to communicate information and ideas orally and in writing.
Ability to identify and understand another person's speech.
Ability to perform light to moderate lifting from time to time.
English language skills; bilingual skills may be required based on business necessity.
Ability to travel extensively within the defined geography and occasionally outside it.

Responsibilities

Ensure quality and compliance by assigning the right people to the right locations and ensuring they follow the correct processes.
Recruit, interview, and hire for direct-report positions.
Train, coach, and mentor direct reports on company processes, policies, procedures, and position expectations and responsibilities.
Conduct audits and work with direct reports to ensure teams meet expected goals and compliance standards.
Monitor daily and weekly scorecards to manage scheduled event execution and performance, ensuring on-date, high-quality execution.
Engage support teams, including Field Support, Recruiting, Payroll, and Client Services, to obtain appropriate support and guidance for team needs.
Communicate effectively with internal and external customers.
Share competitive knowledge and best practices, and recommend process enhancements to improve team performance.
Represent retail partners and assigned vendors as the Events Execution Expert in the defined market.
Monitor and manage expense metrics, including payroll time entries and additional expenses, to maximize market contribution.
Lead and develop the planning and organization of market meetings.
Prepare and submit required paperwork to management on time.
Regularly inspect company equipment to ensure proper maintenance and safe operation.
Perform other job-related tasks as directed by management.