Market Manager

Odeko•Seattle, WA

5d•$60,000 - $95,000•Hybrid

About The Position

Odeko is seeking a Seattle Market Manager to join their growing team. This individual will be responsible for achieving monthly revenue goals through new customer acquisition and growing existing customer accounts. The role involves securing commitments from independent coffee shop owners and onboarding them to Odeko’s local supply delivery service. The Market Manager will leverage Odeko’s data-driven prospect database to develop new client relationships and drive high-speed growth of partnerships in the market. This role owns the customer relationship pre and post-sales, focusing on retention and expansion through upselling, in-person visits, and launching new products. Collaboration with Operations and Support teams to resolve issues quickly, and meticulous record-keeping in the CRM tool (Hubspot) for activity reporting are key. The Market Manager will also work closely with Odeko’s vendor partners for local coffee events and sampling campaigns, and serve as the primary liaison between customers and internal teams, advocating for product or process enhancements based on customer feedback. Continuous development of knowledge in local and national specialty coffee industry trends is also expected.

Requirements

2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
Experience discovering and closing sales opportunities and building client relationships
Self-directed and comfortable in a constantly evolving environment
Experience successfully managing a pipeline to achieve revenue targets
Experience in delivering client-focused solutions based on customer needs
Passion for coffee and small business.

Nice To Haves

A background in coffee is a bonus!

Responsibilities

Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts
Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products.
Work closely with our Operations and Support team to ensure day to day issues are resolved quickly
Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team.
Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers
Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback
Continually develop your knowledge of local and national trends within the specialty coffee industry