Market Manager

Airbnb•British Columbia, Canada, Alberta, Canada, AB

2d•CA$91,000 - CA$107,000•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success.

Requirements

6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
Fluency in English required, however, special consideration will be given to those bilingual in Mandarin or Cantonese
Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
Based in either British Columbia or Alberta, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter.

Nice To Haves

2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Responsibilities

Build and manage partner relationships within assigned territory
Directly manage accounts to meet and exceed quarterly/annual sales goals
Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
Prospect and onboard new, high quality supply in your assigned geography
Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving Canadian short-term rental regulations at the federal, provincial, and municipal levels
Hold regular optimization calls and business reviews with your partners
Develop strong and long lasting partnerships
Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.