Market Manager - Cleveland

Face Forward Aesthetics•Cleveland, OH

3d•$65,000 - $75,000•Onsite

About The Position

As Market Manager, you will have the opportunity to lead every aspect of clinic performance. Reporting to the COO, you will work alongside talented Nurse Practitioners and providers to create an environment where providers can focus on delivering exceptional clinical outcomes while you lead the business through operational excellence, financial accountability, and people leadership. You'll have the autonomy to influence results, develop future leaders, improve operational performance, and help shape the future of a growing organization committed to excellence.

Requirements

Three or more years of leadership experience in medical aesthetics, dermatology, plastic surgery, healthcare, luxury hospitality, wellness, or another service-focused industry
Demonstrated success improving business performance through operational leadership
Experience coaching and developing high-performing teams
Strong financial acumen with experience managing KPIs, labor, inventory, and operational performance
Experience partnering with licensed healthcare providers or working in a provider-based environment
Excellent communication, leadership, and problem-solving skills
A passion for creating exceptional guest experiences

Nice To Haves

Experience in medical aesthetics, dermatology, plastic surgery, cosmetic dentistry, ophthalmology, or another outpatient healthcare setting is strongly preferred.

Responsibilities

Drive clinic revenue, profitability, and overall business performance
Build, coach, and develop a high-performing clinic team
Partner with providers to improve productivity, operational efficiency, and guest outcomes while respecting clinical autonomy
Lead all aspects of daily clinic operations, including staffing, scheduling, inventory, facilities, compliance, and operational execution
Use business data and key performance indicators to identify opportunities and improve performance
Strengthen membership growth, guest retention, rebooking, and retail performance
Ensure every guest experiences the elevated hospitality and personalized care that defines Face Forward
Create a culture grounded in accountability, collaboration, continuous improvement, and exceptional service

Benefits

Competitive base compensation of $65K - $75K with up to $10K annual bonus potential paid quarterly
Comprehensive medical, dental, vision, and retirement benefits
Company-paid short and long-term disability insurance
Company-paid life insurance
Optional hospital indemnity and accident insurance
Paid parental leave
Paid time off
Free staff treatments and discounted products
Opportunities to influence strategy and drive meaningful business results
A collaborative partnership with talented providers and leaders
A culture built on accountability, continuous improvement, and teamwork
The opportunity to build a career with a growing organization that values leadership and development