Market Growth and Engagement Specialist

WEX•California, MD

10d•$70,400 - $79,200•Remote

About The Position

The Market Growth & Engagement Specialist supports targeted market growth initiatives across Chevron’s commercial card network, with an initial focus on the California market, Chevron company-owned/company-operated locations, Retailer/Marketer opportunities, and other strategic areas of the Chevron-branded network. This role identifies, engages, and advances customer opportunities that support new fleet growth, existing customer gallon growth, increased Chevron fueling, and improved commercial card utilization. The role conducts customer outreach, reviews fueling behavior, supports campaign execution, and coordinates follow-up with Account Management, Sales, Relationship Management, and other program partners to ensure opportunities are routed and advanced appropriately.

Requirements

Bachelor’s degree or equivalent business experience preferred.
5+ years of experience in account development, customer success, inside sales, business development support, customer engagement, account support, or related B2B customer-facing roles.
Experience conducting customer outreach, identifying customer needs, communicating value, and supporting growth opportunities.
Demonstrated ability to use Salesforce and other CRM tools, reporting, and AI-enabled tools in a practical and effective manner to support customer outreach, data review, account insights, documentation, and campaign execution.
Ability to travel as needed for customer meetings, market visits, dealer/Retailer-Marketer engagement activities, Chevron company-owned location opportunities, or program events.
Proficient computer skills including Salesforce (CRM), Google Suite, Gmail, Word, and Excel.

Nice To Haves

Experience in inside sales, account development, business development, customer growth, or consultative customer engagement.
Experience supporting customer campaigns, new business development, retention programs, utilization improvement, or product adoption initiatives.
Experience in fleet, fuel card, payments, financial services, transportation, energy, retail fuel, or B2B customer development.
General understanding of commercial fueling behavior, card utilization, customer retention, portfolio growth, and network growth strategies.

Responsibilities

Conduct targeted outreach to existing Chevron commercial card customers and prospective customer opportunities identified through program priorities, campaign activity, fueling behavior, Chevron company-owned/company-operated station opportunities, dealer-network referrals, or growth analysis.
Collaborate with Chevron company-owned/company-operated leadership to align on targeted market opportunities, station-level growth priorities, and customer outreach efforts that support new fleet growth, existing customer gallon growth, and increased Chevron fueling.
Identify and qualify customer opportunities tied to Chevron company-operated locations, targeted Retailer/Marketer locations, and other strategic areas of the Chevron-branded network.
Support new fleet growth by engaging prospective customers, understanding business needs, educating them on the Chevron commercial card program, and routing qualified opportunities to the appropriate Sales resource for follow-up.
Support existing customer gallon growth by reviewing fueling behavior, card utilization, account activity, and location patterns to identify opportunities to increase Chevron fueling, improve program engagement, and shift volume toward targeted Chevron locations.
Route conversion opportunities, existing customer expansion opportunities, and service-related follow-up to the appropriate Account Manager, Account Development resource, for handling.
Support the Retailer/Marketer Relationship Manager and Chevron Field Sales team by assisting with customer targeting, dealer-network opportunity follow-up, outreach, tracking, and reporting.
Meet with customers by phone, virtually, or in person to better understand business needs, share program value, encourage effective card usage, and determine the appropriate next step or internal handoff.
Coordinate with Account Development, Sales, Marketing, Operations, Analytics, Relationship Management, and other program partners to support campaign execution, customer outreach, opportunity routing, and program growth initiatives.
Maintain accurate records of customer outreach, engagement activity, identified opportunities, handoff status, follow-up items, and campaign results in Salesforce or other designated systems.
Provide observations and recommendations to the Account Development Manager and program leadership based on customer conversations, fueling trends, adoption barriers, station-level opportunities, and campaign results.