Outdoor Grill Captain

Hy-Vee, Inc.•Mason City, IA

4d•Onsite

About The Position

Provides prompt, efficient and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties. This role requires the ability to solve practical problems with a variety of variables and limited standardization, perform simple addition and subtraction, and understand and follow verbal or demonstrated instructions. The position also involves daily interaction with customers and exposure to various working conditions including cool and warm environments, dampness, noise, vibrations, cleaning chemicals, and potential equipment movement hazards.

Requirements

Must be 18+ years old.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
High school or equivalent experience.
Six months or less of similar or related work experience.
Must be able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Employment is contingent upon the successful completion of a pre employment drug screen.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares the cooking surfaces.
Prepares vegetables, sides, meats, breakfast foods and all menu items.
Places food in hot cases, monitors amounts, and refills as necessary.
Is knowledgeable of all menu items and able to take guests’ orders.
Prepares items for the upcoming shifts.
Ensures personal understanding of all aspects of the Market Grille.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Provides direct customer service when necessary.
Orders product and supplies when necessary or notifies department manager(s) of needs.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.