Market General Manager

United Flea Markets LLC•Jacksonville, FL

2d•$60,000 - $65,000•Onsite

About The Position

Ramona Flea Market is seeking a dynamic, results-driven General Manager to lead the overall success and growth of one of Jacksonville's most established and community-focused marketplaces. This executive-level leadership role is responsible for driving revenue growth, controlling costs, developing high-performing teams, strengthening community relationships, and delivering an exceptional experience for buyers, sellers, and employees. The General Manager serves as the face of the market and plays a critical role in shaping customer experience, vendor success, operational excellence, event execution, and long-term business growth. This is an outstanding opportunity for a hands-on leader who enjoys building teams, growing businesses, solving challenges, and making a visible impact within the community. Candidates with experience managing retail centers, entertainment venues, flea markets, farmers markets, event facilities, hospitality operations, shopping centers, attractions, or multi-unit operations are strongly encouraged to apply.

Requirements

Minimum 8 years of progressive leadership experience in retail, hospitality, business operations, sales, entertainment, event management, property management, or a related customer-focused industry.
Proven success leading teams, managing budgets, improving operations, and delivering strong customer service results.
Strong leadership, coaching, communication, and interpersonal skills.
Excellent conflict resolution, decision-making, and problem-solving abilities.
Ability to read and understand sales reports, revenue reports, income statements, and balance sheets.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Ability to work weekends, holidays, and special events.
Strong sense of urgency, accountability, and ownership.
Valid Driver's License (Required)
Ability to successfully pass a background check (Required)
Ability to work a flexible schedule including weekends, holidays, and special events.
Ability to walk the property extensively and work outdoors in varying weather conditions.
Ability to lead by example in a hands-on operational environment.

Nice To Haves

Bachelor's degree in Business, Management, Marketing, Hospitality, or related field preferred but not required.
Experience overseeing large public-facing operations.
Experience with community engagement, business development, and strategic partnerships.
Experience planning and executing events, promotions, and marketing initiatives.
Bilingual English/Spanish preferred.

Responsibilities

Recruit, hire, train, coach, motivate, and retain top talent.
Establish clear performance expectations, accountability standards, and development plans.
Foster a positive, service-focused culture centered on teamwork, professionalism, and operational excellence.
Lead, mentor, and develop managers and frontline team members.
Build a high-performing team that consistently achieves business objectives.
Assist in developing and managing annual operating budgets.
Monitor revenue, expenses, and profitability while implementing corrective actions as needed.
Analyze sales reports, operating metrics, financial statements, and market trends.
Develop and execute strategies that increase customer traffic, vendor participation, occupancy, and revenue.
Drive revenue growth while maintaining strong expense controls and operational efficiency.
Oversee daily operations of the market to ensure a safe, clean, organized, and welcoming environment.
Maintain consistent operating standards through effective implementation of company policies and procedures.
Protect company assets and maintain compliance with company standards and regulatory requirements.
Coordinate facility maintenance, capital improvements, and operational projects.
Ensure exceptional execution on market days, special events, and promotional activities.
Build strong relationships with current and prospective vendors.
Understand vendor needs and develop solutions that support long-term success and retention.
Deliver an exceptional customer experience that encourages repeat visits and positive community engagement.
Professionally resolve customer, vendor, and employee concerns with urgency and fairness.
Create a service culture focused on hospitality, responsiveness, and relationship-building.
Partner with the Marketing Department to develop and execute promotions, advertising campaigns, and community events.
Serve as a visible ambassador for Ramona Flea Market throughout the Jacksonville community.
Develop strategic relationships with local businesses, schools, organizations, and community leaders.
Lead market events and outreach initiatives designed to increase attendance, vendor participation, and brand awareness.
Identify opportunities to strengthen the market's reputation and community presence.
Maintain regular communication with company leadership and support departments.
Collaborate cross-functionally to ensure operational alignment and consistency.
Identify opportunities for growth, efficiency, innovation, and continuous improvement.
Perform other duties as assigned.