Market General Manager II

Interstate Batteries•North Chicago, IL

About The Position

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job : The Market General Manager II is responsible for the successful management of a company-owned distributorship to meet or exceed all distributorship and financial goals, including gross profit-generating and lead acquisition strategies. Job Components: Financial: Direct accountability for the Profit & Loss (P&L) and budget performance for the distributorship. Review, monitor, and analyze weekly scorecards and monthly financials to identify variances in fiscal year (FY) financial plans and create action plans in collaboration with the direct report leadership team and Regional Market Manager. Investigate and communicate to the entire team activities that contributed to significant positive results. Actively track Accounts Receivable (AR) to maintain an acceptable level for the region and develop action plans for accounts with unacceptable AR balances. Participate in developing the Annual Operating Plan (AOP). Assess and manage inventory flow to ensure warehouse inventory accuracy, part number accuracy, and minimize unit waste (unaccounted for loss of units / broken and obsolete units). Customer Focus: Review, monitor, and analyze tools to identify dealers that may be declining. Understand key account hierarchy, visit and maintain relationships with key account decision-makers, and build meaningful business relationships with dealers. Investigate all complaints and respond back to customers within a reasonable timeframe. Effectively lead and manage the local Sales Team to acquire new business within the regional market, grow the customer base, and foster strong partnerships with existing dealers. Spend significant time in the market to gain an in-depth understanding of competitive products and services Ensure service to National Accounts meets or exceeds Service Level Agreement (SLA) expectations. Human Capital: Communicate Enterprise initiatives, Interstate Owned Territory (IOT) goals, and Regional objectives to distributorship staff to ensure clarity and alignment. Establish set weekly meetings with the distributorship’s staff. Provide annual performance reviews to all Team Members. Hire and promote individuals based on their demonstrated performance and alignment with Interstate Batteries’ values. Manage and lead a team to achieve annual goals. Provide performance management utilizing a progressive discipline process. Provide recognition and reward for Team Members who demonstrate outstanding performance. Provide consistent training and coaching to develop Team Members' knowledge, abilities, and skills. Process: Manage the integrity of the reporting systems by holding Team Members accountable for data submission into systems to ensure accurate and timely information Ensure compliance with all IOT standard operating procedures, including OSHA and DOT compliance. Focus on the development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals. Manage routing procedures to ensure maximum utilization of equipment and labor. Provide ongoing feedback for continuous process improvement. Execute enterprise pilot programs, as needed. Support Enterprise, Interstate Owned Territory (IOT), and Support Center initiatives. Follow up and follow through on preventative fleet maintenance requirements. Execute all Safety Programs and foster a safe work environment.

Requirements

Minimum of 5 years of managerial experience with a track record of producing positive results.
Computer skills including basic proficiency in Microsoft Word and Excel.
Fosters teamwork – Interest, skill, and success in getting groups to learn to work together cooperatively.
Strong Communication – Both oral and written.
Detail-oriented - Pays careful attention to details.
Interpersonal awareness – Notice, interpret, and anticipate others’ concerns and feelings.
Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
Results-oriented - Is intent on achieving practical results. Concentrates attention on making things happen.
Responsive - Reacts promptly to suggestions and requests. Actively and frequently seeks input from others.
Managing Performance – Takes responsibility for Team Members' performance. Utilize clear goals, expectations, and feedback and address performance problems and issues promptly.
Customer Focused – Focuses on listening to and understanding customers’ needs.
Entrepreneurial Orientation – Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
Initiative – Identifying what needs to be done and doing it before being asked to or required by the situation.

Nice To Haves

Previous experience in a Warehouse or Distribution environment is preferred
Knowledge of battery business and/or automotive systems is preferred

Responsibilities

Direct accountability for the Profit & Loss (P&L) and budget performance for the distributorship.
Review, monitor, and analyze weekly scorecards and monthly financials to identify variances in fiscal year (FY) financial plans and create action plans in collaboration with the direct report leadership team and Regional Market Manager.
Investigate and communicate to the entire team activities that contributed to significant positive results.
Actively track Accounts Receivable (AR) to maintain an acceptable level for the region and develop action plans for accounts with unacceptable AR balances.
Participate in developing the Annual Operating Plan (AOP).
Assess and manage inventory flow to ensure warehouse inventory accuracy, part number accuracy, and minimize unit waste (unaccounted for loss of units / broken and obsolete units).
Review, monitor, and analyze tools to identify dealers that may be declining.
Understand key account hierarchy, visit and maintain relationships with key account decision-makers, and build meaningful business relationships with dealers.
Investigate all complaints and respond back to customers within a reasonable timeframe.
Effectively lead and manage the local Sales Team to acquire new business within the regional market, grow the customer base, and foster strong partnerships with existing dealers.
Spend significant time in the market to gain an in-depth understanding of competitive products and services
Ensure service to National Accounts meets or exceeds Service Level Agreement (SLA) expectations.
Communicate Enterprise initiatives, Interstate Owned Territory (IOT) goals, and Regional objectives to distributorship staff to ensure clarity and alignment.
Establish set weekly meetings with the distributorship’s staff.
Provide annual performance reviews to all Team Members.
Hire and promote individuals based on their demonstrated performance and alignment with Interstate Batteries’ values.
Manage and lead a team to achieve annual goals.
Provide performance management utilizing a progressive discipline process.
Provide recognition and reward for Team Members who demonstrate outstanding performance.
Provide consistent training and coaching to develop Team Members' knowledge, abilities, and skills.
Manage the integrity of the reporting systems by holding Team Members accountable for data submission into systems to ensure accurate and timely information
Ensure compliance with all IOT standard operating procedures, including OSHA and DOT compliance.
Focus on the development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
Manage routing procedures to ensure maximum utilization of equipment and labor.
Provide ongoing feedback for continuous process improvement.
Execute enterprise pilot programs, as needed.
Support Enterprise, Interstate Owned Territory (IOT), and Support Center initiatives.
Follow up and follow through on preventative fleet maintenance requirements.
Execute all Safety Programs and foster a safe work environment.