( USA) Market Fulfillment Lead

Walmart•Lake City, FL

1d•$90,000 - $180,000

About The Position

The Market Fulfillment Lead collaborates with stakeholders to research market conditions and performance data, identify operational and driver-experience gaps, and develop solutions and action plans to improve business metrics. The role leads process-improvement projects and understands all end-to-end store fulfillment activities, including picking, staging, dispensing, and delivering customer and member orders across channels. The Lead drives multiple business plans and projects by identifying customer, delivery service provider, and operational needs; communicating priorities; removing barriers; providing resources; setting performance standards; monitoring progress; and adjusting plans. The role supports driver supply and experience through root-cause analysis, completing deliveries to understand pain points, and identifying issues such as engagement gaps, incentive needs, driver-zone concerns, app problems, and potential fraud. The position supports digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area. It partners with operators to support adoption and execution through training, communication, technology, and guidance, and facilitates alignment across workstreams. The Lead builds strategies and recommendations to support market-share growth and digital-product adoption, responds to changes in the retail environment, and provides feedback on local laws that may affect digital services. The role monitors compliance with company policies and supports Walmart’s mission, values, ethics, and integrity standards. It trains and guides others in applying policies, evaluates the effectiveness of plans and initiatives, consults stakeholders, applies suggestions to improve efficiency and cost effectiveness, and participates in community outreach. The position also promotes an inclusive, collaborative, accountable, customer-focused, ethical, and continuously improving workplace.

Requirements

Bachelor’s degree in business, management, or a related field and 2 years of experience in retail operations or a related field; OR 5 years of experience in retail operations or a related field.
Valid state-issued driver’s license.

Nice To Haves

Experience in a customer service environment.
Experience with digital change initiatives.
Management experience within Walmart Operations.
Experience managing a grocery retail operation.
Project management experience.
Retail management experience.

Responsibilities

Collaborate with stakeholders to obtain market research and data, review key performance indicators, and develop action plans to improve performance.
Research and analyze data to identify operational and driver-experience gaps and develop solutions to improve program and process metrics.
Lead process-improvement projects and use data to provide insights.
Understand and participate in end-to-end store fulfillment, including picking, staging, dispensing, and delivering orders across channels.
Drive multiple business plans and projects by identifying customer, delivery service provider, and operational needs; communicating priorities; removing barriers; and providing resources.
Set expectations, performance measures, and goals; monitor progress; hold team members accountable; and redirect efforts when priorities or results change.
Develop contingency plans, support continuous learning, and identify performance improvements using business metrics.
Support driver supply and driver experiences through root-cause analysis and solution development.
Identify and escalate driver-related issues and opportunities, including engagement gaps, incentive needs, driver search and surge opportunities, driver-zone issues, app problems, and potentially fraudulent actions.
Complete deliveries to understand and resolve driver and customer experience pain points.
Support implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
Partner with operators to support adoption and execution of digital initiatives through training, communication, technology, and guidance.
Work with operators on strategy execution and facilitate alignment among teams and workstreams.
Determine and support resource requirements; respond to retail-environment changes; and recommend process improvements that facilitate market-share growth and digital-product adoption.
Monitor compliance with company policies and procedures and provide feedback to stakeholders about municipal, county, or state laws that may affect digital services.
Promote company policies, procedures, mission, values, ethics, and integrity through training, direction, compliance, and support of the Open Door Policy.
Evaluate the effectiveness of plans, programs, and initiatives; consult stakeholders; apply suggestions to improve efficiency and cost effectiveness; and support community outreach events.
Build trusting relationships, communicate effectively, help develop and mentor others, and recognize team members’ contributions.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid education through Live Better U, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Stock may be included as additional compensation for certain positions.