Market Fulfillment Lead

Walmart•Taylor, MI

6d•Onsite

About The Position

The Market Fulfillment Lead collaborates with stakeholders to obtain market research and data, reviews key performance indicators, and develops action plans to improve performance. The role analyzes operational and driver experience gaps, develops and implements solutions, leads process-improvement projects, and uses data to provide insights. It participates in end-to-end store fulfillment, including picking, staging, dispensing, and delivering customer and member orders across channels. The role drives multiple business plans and projects by identifying customer, delivery service provider, and operational needs; communicating plans and priorities; removing barriers; providing resources; setting performance standards; measuring progress; and adjusting execution as needed. It sets expectations and goals, helps team members plan for and achieve initiatives, monitors results, and supports accountability, continuous learning, and contingency planning. The Market Fulfillment Lead supports driver supply and driver experience through root-cause analysis and solutioning. This includes identifying and escalating issues involving driver engagement, incentives, driver search and surge opportunities, driver zones, driver-app technology, and fraudulent driver actions. The role completes deliveries to understand and resolve driver and customer experience pain points. The position supports digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area. It partners with operators to support adoption and execution through training, communication, technology, and guidance; facilitates alignment across workstreams; determines resource needs; and develops strategies and recommendations to support market share growth and adoption of digital products. It also monitors compliance with company policies and procedures and provides feedback to stakeholders about municipal, county, or state laws affecting digital services. The role promotes Walmart’s policies, mission, values, ethics, and integrity by training and guiding others, supporting compliance and the Open Door Policy, and helping evaluate the effectiveness of plans and initiatives. It consults with stakeholders and supports efficiency, cost-effectiveness, and community outreach. The position emphasizes respect for individuals, integrity, customer/member service, teamwork, development of others, and continuous improvement.

Requirements

Bachelor’s degree in business, management, or a related field and 2 years of experience in retail operations or a related field, or 5 years of experience in retail operations or a related field.
Valid state-issued driver’s license.

Nice To Haves

Experience in a customer service environment.
Experience with digital change initiatives.
Management experience within Walmart Operations.
Experience managing a grocery retail operation.
Project management experience.
Retail management experience.

Responsibilities

Collaborate with stakeholders to obtain market research and data; review KPIs and create action plans to improve performance.
Analyze operational and driver experience gaps and develop solutions to improve program and process metrics.
Lead process-improvement projects and use data to provide insights.
Participate in end-to-end store fulfillment, including picking, staging, dispensing, and delivering orders through all channels.
Drive execution of business plans and projects by identifying customer, delivery service provider, and operational needs; communicating priorities; removing barriers; providing resources; measuring progress; and adjusting execution.
Set performance expectations, measures, and goals; ensure team members have the information, resources, time, and talent needed to accomplish initiatives; and hold team members accountable for results.
Monitor progress, redirect efforts when goals change or results are not met, and develop contingency plans while supporting continuous learning.
Support driver supply and driver experiences through root-cause analysis and solutioning.
Identify and escalate driver engagement gaps, incentive needs, driver search and surge opportunities, driver-zone issues, driver-app technology problems, and fraudulent driver actions.
Complete deliveries to understand and resolve driver and customer experience pain points.
Support implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
Partner with operators to support adoption and execution of digital initiatives through training, communication, technology, and guidance.
Facilitate alignment among teams and workstreams, determine resource requirements, and respond to changes in the retail environment.
Develop strategies, recommendations, and process-improvement plans that support market share growth and adoption of digital products.
Monitor compliance with company policies and procedures and provide feedback to stakeholders about laws that affect digital services.
Promote company policies, mission, values, ethics, and integrity through training, direction, compliance support, and use of the Open Door Policy.
Evaluate the effectiveness of plans, programs, and initiatives; consult stakeholders; apply suggestions to improve efficiency and cost effectiveness; and support community outreach events.
Build trusting relationships, communicate to motivate and influence, mentor and develop others, and recognize their contributions.
Put customers first, make decisions based on reliable information, and drive continuous improvement while adapting to change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Stock may be included as additional compensation for certain positions.