(USA) Market Fulfillment Lead

Walmart • El Cajon, CA

1d • Onsite

About The Position

The Market Fulfillment Lead is responsible for collaborating with stakeholders to gather market research and data, reviewing key performance indicators, and building action plans to improve performance. This role involves researching, evaluating, and analyzing data to identify operational and driver experience gaps, and then developing and implementing solutions to enhance program and process metrics. The Lead will manage process improvement projects, leverage data for insights, and understand all aspects of store fulfillment, including picking, staging, dispensing, and delivering customer orders. They will drive the execution of business plans by identifying customer, provider, and operational needs, communicating plans and priorities, and removing obstacles to performance. This includes providing resources, setting performance standards, measuring progress, and developing contingency plans. The role also involves supporting driver supply and experiences through root cause analysis, identifying and escalating issues, and completing deliveries to understand pain points. Additionally, the Market Fulfillment Lead will support the implementation of digital change initiatives, mobile applications, and product launches, partnering with operators to ensure adoption and seamless execution through training and communication. They will also build strategies and provide recommendations for market share growth and digital product adoption, while monitoring compliance with company policies and providing feedback on laws impacting digital services.

Requirements

• Bachelor's Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years' experience in retail operations or related field.
• Valid state-issued driver’s license.

Nice To Haves

• Customer service environment
• Digital change initiatives
• Management experience within Walmart Operations
• Managing a grocery retail operation
• Project Management
• Retail Management

Responsibilities

• Collaborates with stakeholders to obtain market research and data.
• Reviews key performance indicators and builds action plans to improve performance.
• Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
• Develops and implements solutions to improve program and process metrics.
• Leads process improvement projects and utilizes data to provide insights.
• Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels).
• Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
• Develops and communicates business plans and priorities.
• Removes barriers and obstacles that impact performance or associate, customer, and driver experiences.
• Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
• Develops contingency plans, demonstrates adaptability, and supports continuous learning.
• Sets clear expectations, performance measures, and goals, and helps team members do the same.
• Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives.
• Identifies and plans for improvement in performance using key business metrics.
• Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals.
• Pursues the achievement and alignment of measurable and meaningful goals.
• Leverages resources and talent to achieve business goals.
• Ensures team members are held accountable for achieving expected results.
• Prioritizes and balances time, actions, and projects to ensure the accomplishment of results.
• Monitors progress of others and redirects efforts when goals change or results are not met.
• Supports driver supply and driver experiences through root cause analysis and solutioning.
• Identifies and escalates opportunities for resolution (for example, driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions).
• Completes deliveries to understand and resolve driver and customer experience pain points.
• Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
• Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance.
• Works with operators on strategy execution.
• Facilitates alignment between teams within different workstreams working across digital spaces.
• Determines and supports resource requirements.
• Reacts to changes in the retail environment.
• Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products.
• Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.
• Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Performance bonuses
• Tuition, books, and fees paid for by Walmart through Live Better U (for eligible associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level