Market Fulfillment Lead

Walmart•Manassas, VA

1d•Onsite

About The Position

The Market Fulfillment Lead collaborates with stakeholders to gather market research and data, reviews key performance indicators, and develops action plans to enhance performance. This role involves researching, evaluating, and analyzing data to identify and address operational and driver experience gaps, and implementing solutions to improve program and process metrics. The lead will spearhead process improvement projects, leverage data for insights, and possess a comprehensive understanding of all aspects of store fulfillment, including picking, staging, dispensing, and delivering customer/member orders across various channels. Responsibilities also include driving the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs, developing and communicating business plans, and removing performance barriers. The position requires providing resources, setting performance standards, measuring progress, and adapting performance as needed, along with developing contingency plans and fostering continuous learning. The lead will set clear expectations and goals for team members, ensuring they have the necessary information, resources, and talent. A critical aspect is supporting driver supply and experience through root cause analysis and solutioning, identifying and escalating issues such as driver engagement gaps, incentive needs, or technology malfunctions. The role also involves completing deliveries to gain insight into driver and customer pain points, supporting the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches within an assigned area. This includes partnering with operators to ensure seamless adoption through training, communication, and guidance, working on strategy execution, facilitating alignment across different workstreams, and determining resource requirements. The lead must react to changes in the retail environment, build strategies, and provide recommendations for market share growth and digital product adoption. Monitoring compliance with company policies and supporting the company's mission, values, and ethical standards are also key, including providing feedback on local laws impacting digital services. Walmart is committed to helping customers save money and is reinventing the shopping experience, with associates at the core of this transformation.

Requirements

Bachelor's Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years' experience in retail operations or related field.
Valid state-issued driver’s license.

Nice To Haves

Customer service environment experience.
Digital change initiatives experience.
Management experience within Walmart Operations.
Managing a grocery retail operation experience.
Project Management experience.
Retail Management experience.

Responsibilities

Collaborates with stakeholders to obtain market research and data.
Reviews key performance indicators and builds action plans to improve performance.
Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
Develops and implements solutions to improve program and process metrics.
Leads process improvement projects and utilizes data to provide insights.
Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels).
Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
Develops and communicates business plans and priorities.
Removes barriers and obstacles that impact performance or associate, customer, and driver experiences.
Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
Develops contingency plans, demonstrates adaptability, and supports continuous learning.
Sets clear expectations, performance measures, and goals, and helps team members do the same.
Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures team members are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure the accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.
Supports driver supply and driver experiences through root cause analysis and solutioning.
Identifies and escalates opportunities for resolution (for example, driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions).
Completes deliveries to understand and resolve driver and customer experience pain points.
Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance.
Works with operators on strategy execution.
Facilitates alignment between teams within different workstreams working across digital spaces.
Determines and supports resource requirements.
Reacts to changes in the retail environment.
Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products.
Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.
Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
Financial benefits (401(k), stock purchase and company-paid life insurance)
Paid time off benefits (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates; tuition, books, and fees are completely paid for by Walmart)