Fulfillment Lead

1-800-FLOWERS.COM, INC.•Obetz, OH

14h•Onsite

About The Position

The Fulfillment Lead is responsible for providing front-line people support and operational direction for daily warehouse activities within a freezer environment. This role includes line and task assignment, scheduling, operational guidance, training, coaching, and development of associates. The Freezer Lead serves as a champion of change by identifying and helping implement process improvements to drive efficiency, productivity, and employee safety. This position requires strong leadership skills and the ability to work in refrigerated and freezer conditions while supporting warehouse operations.

Requirements

High school diploma or GED required; Bachelor’s degree preferred
Minimum 2 years of warehouse experience required
2+ years of leadership or supervisory experience preferred
Experience working in refrigerated or freezer environments preferred
Ability to lead and motivate teams in a fast-paced warehouse environment
Experience with Warehouse Management Systems (WMS) preferred (SAP, Oracle, BAAN, or similar)
Valid driver’s license required
Ability to obtain equipment certification as required
Strong communication and problem-solving skills
Proficiency with Microsoft Office applications
Ability to multitask and prioritize workload effectively
Ability to work independently and within a team environment
Ability to work overtime, weekends, and peak season schedules as needed
Must be able to work in cold storage environments ranging from -10°F to 40°F
Ability to lift up to 30 pounds continuously and 50 pounds occasionally
Ability to safely use ladders
Ability to climb stairs repeatedly during shift
Ability to walk and stand for 8–10 hours
Ability to stoop, kneel, crawl, and climb as needed

Responsibilities

Lead a team of approximately 10–25 employees including Freezer Warehouse Drivers, Freezer Pickers, and Material Handlers
Spend significant time working in refrigerated and freezer environments while supporting associates
Identify and resolve issues related to conveyors, materials flow, and operational challenges
Provide feedback on new hire and refresher training to ensure employees meet performance standards
Communicate effectively and motivate associates to meet business needs
Coordinate day-to-day workflow, training, and troubleshooting in a multi-temperature warehouse environment
Use WMS and operational reports to track productivity and ensure goals and deadlines are met
Provide constructive and timely performance feedback to associates
Conduct start-up meetings and provide coverage for Supervisor when needed
Assist with updating and documenting process changes and training plans
Foster a respectful team environment to positively impact retention
Perform lead duties across multiple departments as needed
Work in production roles during non-peak periods, including supporting production or assisting other areas as needed
Adhere to attendance, safety, security, and SQF requirements
Work overtime during peak seasons or high-volume periods
Maintain a clean and organized facility that is tour-ready at all times
Promote a culture of continuous improvement and team development
Support company guidelines and code of conduct
Perform other duties and work in other departments as assigned