Market Development Specialist, Robotics & Navigation (Mid-Atlantic)

Alphatec Spine

1d•$95,000 - $110,000

About The Position

The Market Development Specialist, Robotics & Navigation provides clinical service, technical support, training, and implementation of the Valence™ Robotic Navigation System and other ATEC enabling intraoperative technologies for spine surgeries. The role supports hospitals, surgeon customers, and sales agent representatives across one or two assigned development geographies, including procedural setup and calibration, surgeon and clinical-team training, sales demonstrations, clinical case support, and development of proficient regional support teams. Working closely with marketing and sales leadership, the Specialist contributes to strategic company objectives and market development plans. The position involves extensive travel and requires maintaining current certifications and hospital vendor credentials. Candidates must be authorized to work in the United States without current or future employer visa sponsorship.

Requirements

Relevant knowledge and experience with spinal intraoperative robotics and navigation technologies.
Relevant knowledge and experience with spinal implant procedures, instruments, and products.
Excellent oral and written communication skills.
Experience, understanding, and appreciation of clinical and surgical environments and workflow.
Proficiency in Microsoft Word, Excel, PowerPoint, Power BI, Windows, and internet applications.
Strong relationship-building skills, work ethic, and attention to detail.
Ability to perform multiple tasks in a fast-paced, team-focused environment.
Demonstrated success as an integral cross-functional team member.
Aptitude to learn medical and technical information quickly.
Ability to work autonomously and achieve results as an individual and team contributor.
Ability to travel up to 80 percent of the time.
Bachelor’s degree in a clinical/science concentration, business, marketing, or related field, or an equivalent combination of education and experience.
At least 3 years of successful sales and/or account management experience in spine or orthopedics.
For roles requiring access to U.S. hospital facilities, must be eligible for and maintain credentials at required hospitals, including meeting applicable physical or vaccination requirements.
Must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Sales, market development, navigation/robotics, and operating room experience are highly preferred.

Responsibilities

Demonstrate, install, and provide new-customer and ongoing case support for degenerative and deformity spinal procedures involving Alpha Informatix technologies, primarily the Valence Robotic Navigation System.
Work with Sales Agents, surgeons, operating room personnel, and biomedical departments to support the Valence Robotic Navigation System and other Alpha Informatix technologies.
Conduct on-site training to credential surgeons in system features, functionality, and best practices.
Train and mentor local support teams in providing clinical and technical assistance.
Set up equipment and ensure required calibration steps are completed.
Assist surgical teams during procedures with setup, workflow, and technology utilization.
Troubleshoot technical issues during surgery and provide real-time solutions.
Provide ongoing remote support and consultation to local teams to promote consistent procedural standardization.
Partner with Sales Operations, Customer Service, and Set Administration to support customer satisfaction and company asset-management objectives.
Build relationships with surgeons, hospital administrators, and support teams to promote effective technology integration and adoption.
Collect and understand relevant spinal technology market-development data.
Align regularly with Marketing and Sales Leadership and identify opportunities to achieve strategic objectives.
Maintain procedural and product knowledge through Alphatec Spine education and training programs.
Follow written procedures for troubleshooting and supporting ATEC products.
Participate in field-based core and advanced training for employees, Sales Agent representatives, and surgeons.
Assist with collecting and sharing customer feedback.
Submit prompt and accurate complaint reports in accordance with quality-system requirements.
Continuously develop knowledge of the assigned market and Alpha Informatix / ATEC Spine products to serve as a subject matter expert.
Complete required administrative duties, including activity logs, travel reports, and expense reports.
Participate in company and industry events as requested, including sales meetings, seminars, training programs, conventions, and trade shows.
Maintain current certifications and vendor hospital credentialing.
Participate in development programs focused on surgeon and sales relationship building and management.
Complete other duties as assigned.