Market Development Manager (Access & Growth)

Mind 24-7•Scottsdale, AZ

2d•Onsite

About The Position

MIND 24-7 is transforming mental health care by creating an accessible, compassionate, and always-open 'front door.' The Market Development Manager is the face of this mission in the community, responsible for driving sustainable patient volume through disciplined referral development and high-impact relationship management. This role focuses on conversion, referral quality, and ethical standards, not commission-based sales. The manager will build and maintain referral relationships, own a defined territory, execute daily outreach, log activity in the CRM, optimize patient access, support market expansion, ensure regulatory compliance, and report to the VP of Growth with a dotted line to the COO.

Requirements

Experience in Market Development – Proven track record in market-facing execution and driving compliant patient volume.
Territory Discipline – Highly organized with the ability to manage daily outreach targets consistently.
Strong Communication – Ability to articulate complex referral pathways and clinical outcomes to diverse stakeholders.
CRM Proficiency – Dedicated to accurate and timely documentation of field activity.
Mission-Driven Mindset – Passionate about behavioral health access and maintaining high ethical standards.
Analytical Skills – Focused on conversion metrics and sustained volume impact rather than activity alone.

Responsibilities

Build and maintain referral relationships with Emergency Departments, EMS, school districts, and behavioral health providers.
Own a defined territory aligned with our clinical sites, ensuring partners understand eligibility and referral pathways.
Execute daily field discipline with a minimum of four (4) in-person referral partner touches per business day.
Log all activity in the CRM within 24 hours to maintain accurate documentation and territory insights.
Optimize patient access by partnering with clinical leaders to improve referral-to-arrival conversion and reduce LWOBE.
Support market expansion by aligning outreach with payer strategies and new clinic launches.
Ensure full compliance with all healthcare regulations and Mind24-7 standards in every interaction.
Report directly to the VP of Growth with a dotted line to the COO to ensure alignment across the organization.