Market Development Executive

Grace Management•Phoenix, AZ

18h•Onsite

About The Position

Grace Management, Inc. is a national leader in senior living, managing communities across the country that offer independent living, assisted living, and memory care. We’re proud to foster a people-centered culture rooted in compassion, connection, and service. At Grace, you’re more than an employee — you’re part of a team dedicated to making a meaningful difference in the lives of residents and their families every day. Our tagline says it all: It’s not like home. It is home. We’re a mission-driven company dedicated to creating meaningful experiences for residents, families, and team members — and we’re looking for someone who can help bring that story to life in a bold and innovative way. We believe the quality of our communities starts with the people who support them, which is why we’re committed to help nurture a strong sense of belonging and professional growth.

Requirements

Self-starter with strong ownership, initiative, and earnings motivation.
Exceptional relationship-building skills and interpersonal presence.
Strong public speaking, presentation, and storytelling capabilities.
Elevated event planning and professional representation skills.
Resourceful, creative, resilient; able to overcome objections and build trust.
CRM proficiency with disciplined documentation practices.
Ability to travel extensively and operate independently across the market.

Responsibilities

Identify and cultivate high-influence professional relationships across the senior industry: hospitals, skilled nursing facilities, home health, hospice, physicians, elder attorneys, fiduciaries, financial planners, and community leaders.
Map the regional professional landscape to uncover new referral streams, unmet needs, and partnership opportunities.
Establish a strong and visible presence within Phoenix and Tucson through scheduled outreach, community involvement, and participation in relevant professional associations and events.
Educate professional partners on the benefits of early senior living engagement, helping them recognize signs that a client or patient may benefit from supportive living before a crisis occurs.
Provide partners with practical tools, resources, and talking points to facilitate proactive planning conversations with families.
Position senior living as a continuum-supporting resource, emphasizing safety, wellness, socialization, and long-term resident success.
Host professional, well-executed events that reinforce the community’s expertise, capabilities, and commitment to high-quality resident outcomes.
Deliver polished, informative presentations that enhance trust and clarify when and how senior living provides value.
Ensure all external engagements reflect the organization’s standards, brand identity, and service excellence, enhancing reputation within the community.
Maintain frequent and meaningful contact with identified partners through meetings, visits, referral follow-ups, and community-based touchpoints.
Conduct weekly visits to hospitals and rehabilitation centers, engaging both medical professionals and residents receiving care, strengthening visibility and community reputation.
Foster long-term loyalty by understanding partner priorities, addressing concerns, and providing reliable support during resident transitions.
Leverage CRM and digital referral tools to document partner interactions, maintain visibility into market activity, and ensure data accuracy.
Monitor patterns in referral behavior and collaborate with internal teams to ensure referred residents align with community capabilities and criteria.
Track KPIs related to lead quality, referral growth, conversion consistency, and resident length of stay, using performance insights to continuously refine market positioning and outreach strategy.
Partner closely with Sales and Operations teams to ensure that professional expectations, resident needs, and community capabilities are always aligned.
Share insights from the field to inform community readiness, care needs, outreach priorities, and opportunities for improvement.
Support the community in delivering a seamless experience that reinforces confidence among professional partners and families.