Market Delivery Support Specialist
About The Position
The Market Delivery Support Specialist serves as a primary point of contact for internal and external customer inquiries and works to improve the in-home delivery experience. The role manages customer issues and escalations, monitors case and order-management systems, processes order changes, and coordinates delivery updates and claims. It collaborates with Lowe’s teams, stores, vendors, distribution centers, and third-party logistics partners to support inventory integrity, timely deliveries, and customer satisfaction. The position calls for adaptability, strong communication and documentation skills, and effective use of Microsoft Office and other applications.
Requirements
- 1–2 years of experience in customer service or support roles.
- Ability to read, write, and perform basic math.
- Strong interpersonal and problem-solving skills.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Experience with inventory, processing returns, and communicating with vendors.
- Exposure to logistics or home delivery operations.
Responsibilities
- Serve as the primary point of contact for internal and external customer inquiries.
- Capture customer feedback to enhance the in-home delivery experience.
- Proactively manage and resolve customer issues, escalations, and Executive Care cases.
- Monitor and work alerts, queues, and cases through case and order-management systems.
- Manage “Save the Sale” opportunities to recover potential lost revenue.
- Process customer order changes and track special orders (SOS).
- Collaborate with stores, vendors, and distribution centers to support inventory integrity and on-time deliveries.
- Use multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
- Coordinate with third-party logistics (3PL) partners to resolve customer and cargo-related claims.
- Input and manage claims, such as property damage, in Lowe’s claims portal.
- Provide timely claim updates and resolutions to preserve customer trust.
- Communicate with Lowe’s retail teams, supply chain nodes (such as RDC and BDC), store operations, and service providers.
- Build strong relationships with Pro partners and vendors.
- Use Microsoft Office and other applications to support day-to-day operations.
- Contribute to continuous improvement and a customer-first culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
