Delivery Support Specialist

Crossroads Courier•Saint Louis, MO

4d•Onsite

About The Position

The Delivery Support Specialist is an on-site role in St. Louis, Missouri, serving as a key link between customers and the operations team. The position helps ensure customer requests are entered accurately, prioritized appropriately, and carried through successfully, supporting urgent medical, manufacturing, and business deliveries. The role requires balancing urgency with accuracy in a fast-paced environment. The listed schedules are Monday–Friday, 7:00 AM–4:00 PM, or Friday–Tuesday, 8:00 AM–5:00 PM. Nights, weekends, and holidays may also be required. Pay is $22.00–$25.00 per hour.

Requirements

High school diploma or GED.
At least 1 year of customer service, administrative support, order entry, dispatch, scheduling, or call center experience.
Strong computer and data-entry skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and ability to follow established processes.
Reliable transportation and dependable attendance.

Nice To Haves

Associate's degree or bachelor's degree.
Customer ticketing, dispatch, logistics, healthcare, or courier experience.

Responsibilities

Answer incoming customer calls, emails, and service requests.
Accurately enter orders and customer information into the ticketing system.
Prioritize requests based on urgency and customer requirements.
Communicate with dispatch and operations teams to support successful deliveries.
Follow customer-specific instructions and standard operating procedures.
Provide timely updates and professional communication to customers.
Resolve routine customer issues and escalate complex situations appropriately.
Maintain accurate records and documentation within company systems.