Market Chief Nursing Officer – Northeast Market

University Hospitals • Geneva, OH

55d • Onsite

About The Position

University Hospitals is seeking a senior nursing executive to serve as Market Chief Nursing Officer (CNO) for the Northeast Market. This on-site role is based at UH Geneva Medical Center and UH Conneaut Medical Center and requires regular travel throughout the market. The Market CNO serves as the Chief Nursing Officer for those two centers while providing market-level oversight and partnership to nursing leadership teams at UH Beachwood Medical Center, UH Lake West Medical Center, and UH TriPoint Medical Center.

As the senior nursing leader for a defined market of community hospitals, the Market CNO provides strategic, clinical, and operational leadership for nursing practice. The role aligns nursing standards, care delivery models, workforce strategies, quality outcomes, and patient experience across assigned facilities. The CNO works visibly with frontline caregivers, nursing leaders, physicians, and operational partners to foster excellence, accountability, collaboration, and continuous improvement.

The role leads efforts to standardize best practices, reduce variation, advance nursing excellence, strengthen leadership capability, improve workforce outcomes, and deliver safe, high-quality, patient- and family-centered care. The Market CNO partners with hospital, medical, and system executives to achieve strategic, financial, operational, and quality objectives and to advance regulatory readiness and high reliability. Responsibilities also include nursing operations, quality and safety, talent and culture, financial and workforce management, governance, regulatory compliance, labor relations oversight at UH Geneva Medical Center, and APRN credentialing and evaluation compliance.

Requirements

• Bachelor’s degree in Nursing (BSN).
• Master’s degree in Nursing, Healthcare Administration, Business, or a related field.
• At least 10 years of progressively responsible nursing leadership experience in a healthcare organization, including senior or multi-site leadership responsibility.
• Registered Nurse (RN) license in Ohio and/or a Multi-State Compact License required upon hire.
• Executive presence and superior interpersonal, communication, and presentation skills.
• Deep knowledge of healthcare delivery systems, nursing operations, quality, safety, accreditation, and regulatory requirements.
• Demonstrated success leading nursing leaders across multiple facilities, service lines, or complex organizational structures.
• Ability to collaborate effectively with executives, physicians, operational leaders, and frontline teams while leading through influence and accountability.
• Demonstrated ability to improve patient outcomes, employee engagement, leader effectiveness, and service excellence in a complex healthcare environment.
• Strong financial acumen, including experience with labor management, budgeting, productivity, and business case development.
• Strong strategic thinking, analytical capability, change leadership, and decision-making skills.
• Maintain professional affiliations and pursue continued growth in nursing leadership, healthcare transformation, and leadership practice.
• Comply with requirements for the safe and secure handling of patient PHI.

Nice To Haves

• Doctoral degree in Nursing, Healthcare Administration, Business, or a related field.
• Previous experience leading within a unionized healthcare environment and partnering with labor relations teams.
• Demonstrated experience overseeing nursing operations across multiple hospitals, entities, campuses, or care settings.
• Nurse executive certification.

Responsibilities

• Provide leadership and oversight for nursing strategies, professional practice, and care delivery across the market’s community medical centers, aligning them with system priorities and nursing standards.
• Lead cross-market initiatives to standardize care models, reduce variation, improve outcomes, and advance strategic nursing priorities.
• Partner with the market president, operations leaders, physicians, and system executives to incorporate nursing priorities into market strategy, operational plans, and resource allocation.
• Represent nursing at the market level and advocate for high-reliability care, nursing excellence, and interdisciplinary collaboration.
• Advise senior leadership and governance bodies on nursing priorities, risks, performance, and emerging issues affecting patient care and nursing practice.
• Participate in strategic and capital planning and ensure nursing priorities inform market growth, transformation, and investment decisions.
• Provide regular reports to the Board and/or its committees on current nursing and clinical practice issues.
• Establish a consistent market-wide approach to nursing quality, safety, patient experience, and evidence-based practice.
• Ensure 24-hour accountability for nursing practice through effective leadership structures, escalation pathways, and collaboration with hospital-based nursing executives.
• Monitor nursing performance metrics and hold leaders accountable for quality, productivity, workforce, and patient-experience targets.
• Systematically evaluate the quality and effectiveness of clinical practice and nursing services.
• Ensure nursing services are organized and resourced to provide safe, effective care 24 hours a day, seven days a week across assigned hospitals.
• Promote a culture of safety, transparency, and high reliability, using data and interdisciplinary collaboration to address risk and improve performance.
• Promote evidence-based practice, nursing research, innovation, and continuous improvement.
• Provide executive nursing leadership and labor-relations oversight for union-represented nursing staff at UH Geneva Medical Center, partnering with Human Resources and Labor Relations on collective bargaining agreement compliance, grievance resolution, and labor-management relationships.
• Directly oversee entity CNOs and provide coaching, direction, and performance accountability to nursing leaders across assigned facilities.
• Develop nursing leadership pipelines through mentoring, succession planning, and support for professional growth.
• Set expectations for performance, engagement, accountability, and culture across community hospital nursing teams.
• Lead recruitment, retention, and development strategies to strengthen engagement and reduce turnover.
• Promote recognition, inclusion, shared governance, and professional accountability throughout the nursing organization.
• Evaluate nursing leadership performance and ensure timely action on performance, conduct, development, and succession needs.
• Champion an inclusive work environment grounded in dignity, respect, fairness, and organizational values.
• Foster shared governance and professional nursing practice models that strengthen leader and frontline accountability.
• Foster an environment conducive to educational experiences for nursing and other students.
• Ensure appropriate orientation, education, performance evaluation, credentialing, and continuing professional development for personnel.
• Provide market-level oversight of nursing budgets, labor performance, and resource deployment across assigned hospitals.
• Partner with finance and operations leaders to meet productivity, staffing, and expense targets while protecting quality, safety, and access.
• Develop and sponsor business cases for nursing investments, care model redesign, technology, and workforce initiatives that improve outcomes and efficiency.
• Lead market-wide workforce planning, staffing-model standardization, contingency coverage, and efforts to reduce premium labor and unnecessary variation.
• Ensure nursing policies, standards, and professional practice expectations are implemented consistently and aligned with regulatory, accreditation, and professional requirements.
• Develop market-wide nursing governance structures, policies, and performance review processes supporting safe, effective, patient-centered care.
• Lead regulatory readiness and survey preparedness for nursing services and support timely remediation of findings and risks.
• Collaborate with the System Director of Advanced Practice Registered Nurses (APRNs) to ensure APRN credentialing, privileging, and evaluation processes comply with requirements.
• Assist the System and affiliated operations in meeting DNV guidelines, licensure requirements, and quality assurance objectives.
• Maintain awareness of DNV standards and guidelines, clinical practice standards, state licensure requirements, and proposed changes.
• Perform other duties as assigned; comply with policies and standards; follow department orientation documentation for specific duties and responsibilities; and protect patient Protected Health Information (PHI) in accordance with training, the UH Code of Conduct, and UH policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive