Market Center and Outdoor Market Coordinator

Corporation for Findlay Market•Cincinnati, OH

8d•$35,000 - $40,000•Onsite

About The Position

The Market Center and Outdoor Market Coordinator is a full-time, year-round position responsible for assisting Market Management staff with Market Center and Outdoor Market operations. This role involves working Tuesday through Saturday and serving as the main information hub for shoppers, tourists, and vendors. Key duties include handling merchandise sales, fulfilling online orders, assisting with market programs and promotions, managing inventory, stocking shelves, invoicing outdoor market vendors, coordinating stall assignments, and acting as a point of contact for vendors. This position also supports various programs such as Nutrition Incentives, Residential Composting, Fundraising/Development, and Special Events & Promotions, requiring coordination with Finance, Development, and Communication staff.

Requirements

Demonstrated ability and desire to work in a proactive, diverse, and inclusive organization.
Demonstrated ability to problem-solve, share skills and knowledge with others.
Demonstrated ability to work independently, multi-task, prioritize competing responsibilities, and excel in a fast-paced environment.
Demonstrated ability to take initiative, exercise sound judgment, and maintain professionalism.
A self-starter that can accomplish daily goals and identify opportunities for continuous improvement.
Strong customer service, communication, and conflict resolution skills.
Computer proficiency and ability to learn and utilize new technology platforms.
Ability to maintain accurate records, inventory, and financial transactions with attention to detail.
Must be able to work some non-traditional hours, including evenings and weekends.
Must be able to do moderate physical work, including standing for long periods, lifting merchandise and supplies, and working in varying weather conditions.
Ability to work in different temperature-based environments throughout the day.
Must have a valid driver's license and be eligible to operate CFFM vehicles as needed.

Responsibilities

Manage inventory of Findlay Market merchandise, nutrition incentive tokens, gift certificates, and operational supplies.
Complete weekly and monthly inventory counts, ensuring accuracy and identifying replenishment needs.
Receive, verify, and organize inventory deliveries, ensuring accuracy and proper storage.
Proactively communicate inventory needs and purchasing recommendations to the Market Manager.
Ensure inventory storage areas remain organized, secure, and operationally ready.
Provide friendly and timely service to shoppers, Merchants, vendors, and community partners.
Serve as the first point of contact for routine shopper, Merchant, and vendor questions or concerns.
Consistently communicate shopper, Merchant, or vendor issues with the Leadership Team.
Welcome visitors and provide information regarding the Market, neighborhood, programs, events, and resources.
Answer questions regarding upcoming events, activities, Market programs, and merchant offerings.
Maintain a positive, professional, and customer-focused experience for all visitors.
Coordinate with the Maintenance team regarding FMX Work Orders and communicate maintenance needs.
Complete retail transactions for Market merchandise, gift certificates, nutrition incentive programs, and other program-related sales.
Process, fulfill, package, and prepare online orders for pickup or shipment.
Assist in maintaining attractive retail displays, merchandising standards, and inventory presentation.
Support implementation and daily operations of Nutrition Incentive Programs, including customer transactions, merchant support, token distribution, and reconciliation.
Serve as a point of contact for nutrition incentive questions.
Support daily operations, customer enrollment, education, and participant assistance for the Residential Composting Program.
Assist with implementation of promotions, seasonal initiatives, and community outreach activities.
Support fundraising initiatives, donor engagement activities, and campaign logistics.
Represent Findlay Market at tabling events and community engagements.
Collaborate with the Events team to recruit and communicate with vendors for Market events.
Complete vendor stall assignments and communicate assignments with participating vendors.
Assist with event logistics, vendor communication, and operational support.
Process daily stall fee payments and follow up on failed or outstanding vendor charges.
Coordinate weekly vendor stall assignments, cancellations, relocations, and reassignment of available spaces.
Serve as the primary point of contact for current and prospective Outdoor Market vendors.
Assist with vendor recruitment and retention efforts.
Collaborate with Findlay Kitchen staff to support member participation in the Outdoor Market.
Serve as the on-site representative of the Corporation for Findlay Market in the absence of the Market Manager or senior leadership.