Maritime Outbound Documentation Coordinator

HMM America • Farmers Branch, TX

10d • Onsite

About The Position

Responsible for the manifest of export cargo. Ensuring documentation is accurate as per shipping details and instructions. Upon confirmation of sailing, documents must be released timely to shippers and/or freight forwarders. Handling Change of Destination after vessel sailing. Answering customer inquiries via phone, email, Live Chat. Correspond with internal and external customers as well as all overseas offices on a daily basis.

Requirements

• Detail oriented and self-directed
• Good communication skills both verbal and written
• Computer literate; Microsoft Excel, Word
• Basic mathematics
• Ability to multi task
• Outstanding customer service skills
• Good organizational skills
• General understanding of container business and terminal activity
• High School diploma or GED required

Nice To Haves

• college degree in logistics preferred but not required
• Previous experience in the shipping industry preferred

Responsibilities

• Send final copy of B/L upon confirmed vessel sailing and release
• Print and release documents to shippers/forwarders via online or courier
• Handle COD including ROB & Return/Ship-Back
• Pre-Filing Manifest submission for cargo sailing out of Canada, CAMS and AFR
• US Customs Filing (EEM) & Panama manifest submission
• Inter-department communications via both verbal and written
• Guide HMM Bond Usage and Close out In-Bond shipment after vessel sailing
• e-Service https://www.hmm21.com/company.do Website Assistance for Web B/L customers
• Send B/L papers based upon request
• Approval process for Internet Original B/L registration
• Performs other duties as assigned.

Benefits

• competitive compensation packages
• health benefits
• performance bonuses
• 401K
• employee discount programs
• generous vacation
• floating holidays
• highly subsidized individual and family insurance coverage (medical, dental and vision)
• term life and disability insurance
• 401(k) employer matching contributions
• paid holidays
• up to 10 vacation days and six sick days in the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED