Agent Import Maritime/Ocean Import Agent

CMA CGM•Montreal, QC

1d•Onsite

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

5 years of relevant post-secondary education or experience.
Ability to provide exceptional customer service to clients.
Excellent organizational skills and proactive approach.
Ability to manage own time and workload to meet internal and external expectations.
Must be proficient in all areas of the Microsoft Office Suite.
Excellent communication skills in French and English (written and verbal).
Good interpersonal and teamwork skills required.

Responsibilities

Coordinate the activities of the maritime import department to ensure courteous and efficient customer service while maintaining a competitive cost structure for both CEVA Logistics and our clients.
Keep clients informed of the status of their shipments.
Understand and adhere to maritime import procedures.
Receive customer orders and send them to the origin agent to coordinate shipments with suppliers.
Follow up with agents to ensure shipments are dispatched on schedule.
Receive bills of lading from overseas agents.
Open shipment files and enter data into the operational system according to company ISO standards.
Update events in the cargowise system.
Inform clients by email of their shipment details and arrival date.
Maintain shipment files with documents received from agents.
Invoice clients and ensure all fees for services rendered are included and that rates are charged in accordance with the agreement (verify credit with the accounting department as needed).
Select an approved shipping provider from the list of approved ISO providers.
Other tasks as defined by the immediate supervisor.