Marine Parts & Service Advisor
About The Position
River Valley Marine of Red Wing is hiring a Marine Parts & Service Advisor to join one of the Top 10 Marine Dealers in North America. This is a unique opportunity for someone who loves boating and wants to build a career helping fellow boaters enjoy more time on the water. As our dealership continues to grow, we're looking for a versatile team member who can support both our Service and Parts Departments. You'll assist customers with repairs, maintenance, parts, accessories, seasonal service needs, and boating-related questions while helping drive an exceptional ownership experience. This position is ideal for someone with experience in marine service, marine parts, marina operations, powersports, RV, automotive, or dealership environments who enjoys customer interaction and has a genuine passion for boating and the marine lifestyle.
Requirements
- Customer service experience required
- Marine industry experience preferred but not required
- Strong communication and relationship-building skills
- Ability to learn technical product and service information
- Comfortable recommending products, accessories, and services to customers
- Excellent organizational and multitasking abilities
- Strong attention to detail and follow-through
- Positive, team-oriented attitude
- Comfortable using computers and dealership software
Nice To Haves
- Genuine passion for boating, fishing, watersports, or lake life
- Marine parts specialist
- Marine service advisor
- Boat ownership
- Marina operations
- Boat maintenance
- Fishing enthusiast
- Watersports enthusiast
- Marine technician support
- Service writer
- Powersports experience
- RV service experience
- Automotive service experience
- Retail sales experience
- Inventory management
- Customer relationship management
- Seasonal storage and winterization knowledge
- Experience with LightspeedEVO, Outlook, Excel, or SharePoint is a plus
Responsibilities
- Serve as a primary point of contact for customers regarding repairs, maintenance, winterization, storage, and seasonal service
- Write and manage repair orders accurately and efficiently
- Schedule service work and coordinate technician workflow
- Provide repair estimates and communicate service recommendations
- Keep customers informed throughout the repair process
- Assist with warranty claims and service documentation
- Follow up after service to ensure customer satisfaction
- Assist customers in identifying and purchasing the correct marine parts and accessories
- Recommend products that improve the boating experience
- Support technicians by sourcing and supplying required parts
- Receive, stock, organize, and merchandise inventory
- Maintain retail displays and showroom presentation
- Process special orders, returns, and warranty parts
- Assist with inventory counts and inventory accuracy initiatives
- Build lasting relationships with customers and boating enthusiasts
- Help customers maximize their time on the water
- Utilize LightspeedEVO and dealership systems to document customer interactions
- Support dealership goals related to customer satisfaction, service excellence, and profitability
- Contribute to a positive team environment focused on growth and continuous improvement
Benefits
- Medical plans available starting around $50/month
- Dental insurance options
- Health Savings Account (HSA) available
- 401(k) with Traditional and Roth options
- Company match of 50% up to 6%
- Financial planning resources and expert guidance
- Life insurance
- Short-term disability
- Accident coverage
- Critical illness coverage
- Supplemental insurance options
- Employee Assistance Program (EAP)
- Doctor on Demand virtual healthcare
- Wellness Marketplace discounts
- Get Active wellness program
- Paid Time Off (PTO)
- Paid holidays
- Company-provided apparel
- Employee discounts on boats, marine accessories, and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
