Marine Operations VCI
About The Position
This role is responsible for collecting and reporting all information pertaining to US Port Calls, supporting the Marine Operations Managers in the field, and ensuring Geneva HQ is properly informed. The position involves creating, implementing, and maintaining reports to track patterns and trends in Marine Operations, and front-line problem-solving for issues arising from operational misreporting. The VCI acts as a liaison between Operations personnel, vessel planners, and other departments, utilizing MSC USA's proprietary IT system for data retrieval, recording, and analysis. Unique or complex issues are escalated to supervisors, and feedback is provided on current corporate practices and metrics to support process efficiencies. The role requires on-site presence 5 days per week and involves other related duties as assigned.
Requirements
- Experience analyzing data and trends
- Proficient in Microsoft Office, with emphasis in Excel, PowerBI and other reporting tools
- Basic knowledge of supply chain environment (ocean maritime industry preferred)
- Ability to stay updated on market changes & industry news: Fundamental
- Analytical: Fundamental
- Commercially minded: Intermediate
- Customer orientation: Intermediate
- Decision making: Fundamental
- Goal orientation: Fundamental
- Leadership: Fundamental
- Organizational skills: Intermediate
- Planning: Intermediate
- Problem solving: Intermediate
- Team player: Advanced
- English: Expert
- MS Excel: Intermediate
- Conflict resolution: Fundamental
- Communication skills: Intermediate
- Negotiation skills: Fundamental
- Authorization to work in the U.S
Nice To Haves
- Maritime Degree
- Experience in shipping, supply chain, transportation
- Languages other than English
- Experience in International Environment
Responsibilities
- Collects and reports all information pertaining to US Port Calls, supporting Marine Operations Managers and informing Geneva HQ.
- Creates, implements, and maintains reports used to track patterns and trends for Marine Operations.
- Performs front-line problem solving for all issues resulting from operational misreporting.
- Acts as a liaison between Operations personnel, vessel planners, and other departments seeking answers and/or information.
- Uses MSC USA proprietary IT system to retrieve, record and analyze information.
- Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Provides feedback regarding current corporate practices and metrics in order to support process efficiencies.
- Performs other related duties, as assigned.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
