Marine Engine Field Service Technician - Level I

Cummins•Paducah, KY

11h•$48,800 - $73,200•Onsite

About The Position

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Paducah, KY. In this role, you will make an impact by completing repairs and rebuilds on engine products in the field, developing productive customer relations, and ensuring prompt and efficient attention to customer needs. You will apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools. You will also assist with completing required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens, and complete training in line with skill and business requirements. Ensuring adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reporting any issues/incidents to your supervisor is also a key part of this role.

Requirements

Specialized tools
Documented procedures and policies
Required parts and tools
Work completed documentation
Time sheets
Warranty claims
Quality forms
Business system input screens
Service worksheets
Health, Safety & Environmental policies, procedures and legislation

Nice To Haves

Identify additional service opportunities with customer.

Responsibilities

Complete repairs and rebuilds on engine products in the field
Develop productive customer relations and ensures prompt and efficient attention to customer needs.
Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
Complete training in line with skill and business requirements
Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.