Field Service Specialist (Marine Engine)

Caterpillar Inc.•Fort Worth, TX

6d•$97,530 - $146,290•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Medium Speed Engines For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future. As a Field Service Specialist (Marine Engine), you will provide first-line support, coordinate service activities, and lead problem resolution efforts for selected products and services, with a strong emphasis on prior GCM large gas engine experience.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Minimum of 5 years of industry experience

Nice To Haves

Prior GCM large gas engine experience

Responsibilities

Disassemble, inspect, and document marine and petroleum engines and major engine subsystems
Rebuild engines and engine components to OEM specifications, including verification of clearances, tolerances, and performance requirements
Troubleshoot mechanical, fuel, air, lubrication, cooling, and aftertreatment systems to identify root causes of failures
Diagnose and troubleshoot engine electrical and electronic control systems, including sensors, wiring harnesses, ECUs, and CAN-based networks
Perform applied failure analysis on failed components and assemblies, identifying contributing factors such as wear, contamination, improper operation, installation errors, or environmental conditions
Read, interpret, and apply technical documentation, service manuals, engineering drawings, service bulletins, and diagnostic procedures
Accurately document findings, repairs, and corrective actions through clear, concise, and professional technical service reports
Operate precision measuring instruments and tools (micrometers, bore gauges, dial indicators, torque tools, etc.) to verify component condition and rebuild quality
Analyze engine performance data (pressure, temperature, speed, load, fuel consumption, and emissions where applicable) and determine corrective actions to restore proper operation
Utilize OEM diagnostic software, electronic service tools, and data logging systems to support troubleshooting and performance analysis
Support quality, reliability, and continuous improvement initiatives by providing feedback on recurring failures, field issues, and product performance trends
Work safely in shop, test cell, and/or field environments while following all safety, environmental, and quality procedures
Communicate technical findings effectively with engineering, product support, service teams, and customers as required
Support field service activities, commissioning, or failure investigations as needed
Contribute technical input to engineering, warranty, and product support teams to improve product reliability and serviceability
Assist with mentoring and technical knowledge-sharing with less experienced technicians when applicable