Marina & Guest Services Attendant, Oak Bay Marina

Oak Bay Marine Group•Oak Bay, BC

1d•CA$20 - CA$21•Onsite

About The Position

Oak Bay Marine Group is seeking an enthusiastic Marina Attendant to join our Oak Bay Marina operation. This position supports the Operations Manager in day-to-day operations including contracted and guest moorage, retail inventory and merchandising, fuel calls, and maintenance of physical plant and grounds. The Marina & Guest Services Attendant position will demonstrate the ‘Yes I Can’ service standards and exemplify our Core Values while providing unforgettable experiences in a spectacular oceanfront setting. We are looking for individuals with strong interpersonal and communication skills; familiarity handling customer requests and resolving concerns, who are passionate about people and outdoor tourism and who thrive in a dynamic team environment. With competitive compensation, benefits, learning and development opportunities, and an amazing annual staff party, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean!

Requirements

Previous customer service experience is recommended.
Knowledge of Microsoft Word and Excel.
Strong organizational skills required in fast paced, high-volume environment.
Experience providing exceptional customer service.
Comfortable working unsupervised.
Basic cash handling skills.

Nice To Haves

Occupational First Aid & CPR Level 1 is an asset.
Pleasure Craft Operator Card preferred.
Knowledge of marine operations and/or boating experience an asset.
Post-secondary education or equivalent experience in hospitality or related business experience an asset.
Work experience in a marina, hospitality or recreational environment an asset.

Responsibilities

Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
Resolve customer concerns or problems quickly, efficiently, and courteously.
Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
Greet customers as they arrive and make them feel welcome, assisting with vessel docking, and/or supply requirements, processing of annual or nightly moorage fees, fuel, hydro or other services as required.
Maximize moorage revenues by managing transient moorage and keeping waiting lists up-to-date.
Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, maintaining facilities and grounds, clearing the parking lot, marina debris, ensuring safety, sanitation and cleanliness at all times.
Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
Operate and maintain all facilities and equipment according to safety standards. Treat company property with care and respect, using environmentally sound practices, and securely store when necessary.
Comply with all policies, procedures and regulations, including those outlined in the OBMG Crew Handbook.
Attend any regularly scheduled crew meetings.
Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
Participate in quarterly inventory counts.
Perform other duties as assigned.