Marina Attendant
Pyramid Global Hospitality•Roanoke, WV
•Onsite
About The Position
Pyramid Global Hospitality is seeking a passionate, highly motivated, and customer-focused Marina Attendant to join their team at Stonewall Resort. This role involves guiding guests with their boating excursions, ensuring the upkeep and cleanliness of boats and the marina, and providing exceptional customer service. The ideal candidate will have experience in a marina operation, enjoy engaging with people, and be dedicated to creating memorable guest experiences.
Requirements
- Service oriented.
- Ability to interact well with others.
- Possess a working knowledge of watercraft.
- Must be well-groomed, with nametag on at all times while working on the property.
- Must be well-mannered, display helpful attitude, greet guests when encountered, show appreciation to the guest for being at the Marina and Resort, show willingness to help guests at all times.
Nice To Haves
- Passion for boating.
- Experience working in a Marina operation.
- Enjoy engaging with people from all over the world and making meaningful connections.
- Taking steps to 'WOW' people.
Responsibilities
- Rent Marina slips and boats to guests.
- Assist Marina slip guests with their boat needs.
- Ensure equipment is well maintained and ready for use.
- Handle all guest interactions in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest.
- Help to resolve problems and 'WOW' guests through recovery when things aren't quite right.
- Work closely with the team to ensure the marina is kept clean.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Inspect marina docks and storeroom to ensure a clean and safe environment.
- Keep accurate records of all tenant transactions (slip moving, updating leases).
- Perform the duties of a cashier.
- Operate watercraft rentals.
- Assist houseboat fleet and other departments as required.
- Perform additional duties as requested by the General Manager and Marina Manager.
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
