Marina Cashier/Booking Desk Agent- Pirates Cove Marina & Pavilion, LLC.

JERNIGAN • Manteo, NC

8d

About The Position

Pirate's Cove Marina is seeking a flexible, team-oriented, customer-focused Marina Cashier / Booking Desk Agent. This front-desk role combines ship's store sales with charter booking. The agent is the first point of contact for customers and serves as a communication hub connecting charter guests, boat captains, and dock staff. The ideal candidate enjoys collaborative work and is willing to assist with store and office tasks as needed.

Requirements

• Strong teamwork and communication skills with coworkers, management, captains, and customers.
• Willingness to assist with store or office tasks as needed.
• Comfort staffing a front desk for full shifts.
• Solid typing skills and basic Microsoft Office skills.
• Excellent phone etiquette and written communication.
• Strong attention to detail in documentation and scheduling.

Nice To Haves

• Prior hospitality or customer service experience is strongly preferred.
• Familiarity with POS systems, Canva, SmarterCharters, or Helpwise.
• Ability to learn new systems quickly.

Responsibilities

• Greet customers and assist with questions about products and services.
• Process sales accurately using the POS system, including cash and credit card transactions.
• Keep the sales area clean and organized, restock merchandise, and maintain attractive displays.
• Provide information about marina services, including dock rentals and fueling options.
• Help customers select merchandise.
• Handle incoming calls, emails, and texts through the unified communication platform.
• Explain charter options, help prospective guests choose and book trips, and process charter payments.
• Coordinate daily with captains regarding scheduled trips, departure times, documentation, and boat needs.
• Connect captains, dockhands, and fish cleaners to support smooth arrivals and marina operations.
• Track and maintain current captain documentation, including USCG licenses, credentials, and insurance certificates.
• Format and post daily fishing reports to the website and partner channels.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed