Marina Attendant

Fairfield Inn & Suites by Marriott (OTO Development)•Marathon, FL

2d•$17 - $20•Onsite

About The Position

The Marina Attendant provides exceptional guest service while supporting daily marina and retail store operations. The position assists marina guests, transient boaters, slip tenants, hotel guests, and retail customers, and helps maintain a safe, clean, organized, and welcoming waterfront environment. The role combines marina operations, customer service, and retail sales responsibilities. The attendant welcomes and assists guests, provides information about marina amenities and local waterways, helps with boat arrivals and departures when appropriate, monitors and inspects marina facilities, assists with reservations and payments, and supports adherence to marina rules and safety procedures. Retail duties include serving customers, processing sales, stocking and monitoring merchandise, maintaining the store, and opening and closing it according to company procedures. Other duties include answering inquiries, assisting with fuel dock operations when applicable and properly trained, maintaining equipment and common areas, supporting environmental and safety compliance, completing records, and assisting with operational needs. The schedule is Sunday and Monday, with daytime shifts. The position requires outdoor work in varying weather conditions and the ability to stand, walk, bend, lift, and carry equipment for extended periods.

Requirements

Strong communication and interpersonal skills.
Comfort working outdoors in varying weather conditions.
Ability to lift up to 40 pounds and stand or walk for extended periods.
Basic computer and cash-handling experience.
Dependable, professional, and team-oriented.
Flexible schedule, including weekends, holidays, and evenings as needed.

Nice To Haves

Previous customer service, retail, hospitality, marina, or boating experience.
Basic boating knowledge and familiarity with marina operations.
Knowledge of local waterways and boating terminology.
Experience with POS systems and reservation software.
Strong sales and upselling abilities.
Ability to remain calm and professional in fast-paced environments.

Responsibilities

Welcome and assist marina guests, boaters, and hotel visitors in a professional and friendly manner.
Provide information about marina amenities, dockage, fuel services, local waterways, weather conditions, and area attractions.
Assist with boat arrivals and departures, including docking guidance and line handling when appropriate.
Monitor marina docks, slips, and surrounding areas for cleanliness and safety.
Conduct routine inspections of docks, equipment, and marina facilities and promptly report maintenance or safety concerns.
Assist with transient and annual slip reservations, check-ins, and payments.
Help ensure guests and tenants follow marina rules, safety procedures, and property policies.
Support marina events, guest activities, and waterfront operations as needed.
Operate the marina retail store and provide customer service.
Process retail sales transactions accurately using the point-of-sale system.
Stock shelves, coolers, and merchandise displays and maintain an organized store.
Monitor inventory and notify management about low stock or ordering needs.
Assist guests with merchandise selections, including boating supplies, snacks, beverages, apparel, and convenience items.
Maintain cleanliness and presentation standards in the retail space and open and close the store according to company procedures.
Answer phones and respond to inquiries regarding dockage, services, rentals, and retail items.
Assist with fuel dock operations if applicable and properly trained.
Maintain marina equipment, carts, and common areas in good working condition.
Support compliance with marina safety standards and environmental regulations, including city, DEP, and FWC requirements.
Complete daily logs, incident reports, and operational checklists as assigned.
Assist management with special projects and operational needs.