MarComm Client Success Director - educational clients

Olomana Loomis ISC•Honolulu, HI

4d•Onsite

About The Position

The Client Success Director will lead the firm's work with educational clients, including schools and education-sector organizations. This role involves understanding client goals, anticipating needs, and ensuring successful program delivery. The firm is a full-service, globally connected consultancy specializing in business consulting, marketing, brand, and communications, with a mission to help clients achieve growth through strategic marketing and communications. The ideal candidate will have a passion for the education sector and a strong understanding of Hawaiʻi's culture and marketplace.

Requirements

Bachelor's degree in marketing, communications, or a related field (minimum)
8–10 years of progressive experience in an academic institution
Agency experience preferred but not required
A track record of growing responsibility and results
Account and leadership strengths
A strategic, client-first mindset and the judgment to lead, not just execute
Strong interpersonal and communication skills; equally a leader and a teammate
Sharp attention to detail, organization, and analytical thinking
Entrepreneurial drive and high energy
Familiarity with Hawaiʻi's history, culture, and marketplace (a must)
An ongoing love of learning
Excellent writing and editing across formats — messaging, content, media materials, and executive or stakeholder communications
Media and public relations: earned media, message development, and spokesperson support
Reputation, issues, and crisis communications — and a cool head when it counts
A sharp instinct for audience, tone, and the right channel for the message
Marketing and digital fluency — enough depth to set strategy, evaluate work, and guide the teams who execute: SEO/SEM, email, social, and display advertising
Search and AI-era visibility (SEO and GEO/AEO) and how audiences find information today
Audience targeting and campaigns that engage, inform, and motivate
Landing pages, user funnels, and A/B or multivariate testing
Google Ads and paid media
Website and campaign analytics
Current trends and best practices across digital channels and social platforms
Familiarity, or real expertise, with AI tools for research, ideation, content, and workflow, used with judgment so you own the thinking and stand behind the finished work
Candidates must be ready to begin work within a month of offer; therefore only candidates currently on island (or en route to return/relocate to Hawaii) will be considered.

Nice To Haves

Agency experience preferred but not required
Experience in education and education-adjacent sectors especially valued
Experience in Government & political campaigns, Financial services, Healthcare, Hospitality, Retail, Manufacturing, Energy, Technology

Responsibilities

Own relationships with assigned education clients and serve as their trusted strategic partner.
Understand client goals, anticipate their needs, and ensure the work delivers.
Direct integrated, results-oriented programs across paid, earned, and owned channels, including enrollment and advancement campaigns, brand and messaging, content, and public relations.
Guide clients on reputation and stakeholder communications, including media relations, executive and community messaging, and issues or crisis communications.
Manage client-related projects, including timelines, budgets, and vendors, coordinating across the agency team and external vendors to maintain high standards of quality and performance.