Director, Client Success
WellSky•Overland Park, KS
•Onsite
About The Position
The Director, Client Success is responsible for leading a team of client success teammates who manage clients and focus on revenue retention, referenceability, and growth. The scope of this job includes developing programs, processes, and best practices that foster client satisfaction, alignment, and long-term success. This role will support our PACF business. This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!
Requirements
- Bachelor’s degree or equivalent experience
- At least 8-10 years of relevant work experience
- At least 4-5 years of relevant management work experience
Nice To Haves
- Strong understanding of the post-acute care market, including skilled nursing, long-term care, inpatient rehabilitation, behavioral health
- Clinical background or licensure, such as RN
Responsibilities
- Actively manage client communications by working closely with internal teams (solutions, support, engineering) to address client needs, collect feedback, and implement changes to improve solutions and services.
- Understand client needs and develop strategies to improve retention, reduce churn, and drive growth, and collaborate with team members to identify and address at-risk clients through proactive engagement and strategic planning.
- Lead the development of client programs that benefit broad WellSky client success strategies and clients across markets to enhance utilization, adoption, and client satisfaction, and work with internal teams to ensure these initiatives are aligned with clients' business objectives and operational needs.
- Develop and monitor key performance indicators (KPIs), ROI measures, and growth metrics, and provide regular reporting and insight to executive leadership, highlighting client health and opportunities for improvement.
- Ensure the team is equipped with the best practices and strategies for managing client relationships, provide mentorship and guidance by promoting a culture of continuous improvement and fostering a high-performance culture focused on client advocacy, excellence, and continuous improvement across the organization.
- Build and maintain strong relationships across the organization with key stakeholders to ensure the successful execution of client success strategies and cross-departmental alignment.
- Perform other job duties as assigned.
Benefits
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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What This Job Offers
Job Type
Full-time
Career Level
Director
