Client Success Director

Oracle•United States,

19h•$147,300 - $243,800

About The Position

Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers’ journey to the Cloud. In this role, you will report to the Senior Director of NA SaaS Customer Success for ERP. You will manage a small number of accounts in addition to being a people manager. Work is non-routine and situationally complex, involving the execution of advanced functional skills in the area of Enterprise Resource Planning (ERP) application, Enterprise Performance Management (EPM) and Supply Chain Management (SCM) applications. This role will lead a team of Customer Success Managers to attain specific team performance goals; drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationships with Oracle customers. You will also be responsible for Interviewing and making hiring decisions for qualified candidates, conducting performance appraisals, and providing career development coaching. The role also involves frequent interactions with supervisors and/or functional peer group managers and providing regular performance metrics to senior leadership team. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] [[email protected]] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Functional skills in Enterprise Resource Planning (ERP) application, Enterprise Performance Management (EPM) and Supply Chain Management (SCM) applications.

Responsibilities

Manage a small number of accounts in addition to being a people manager.
Lead a team of Customer Success Managers to attain specific team performance goals.
Drive maximum adoption of Oracle solutions.
Identify and drive product expansion opportunities via high value relationships with Oracle customers.
Interview and make hiring decisions for qualified candidates.
Conduct performance appraisals.
Provide career development coaching.
Provide regular performance metrics to senior leadership team.