Director of Client Success

WovenWorks•Chicago, IL

About The Position

WovenWorks is a forward-thinking, design-driven agency where strategy, creativity, and ambition unite to fuel growth. You’ll be part of an environment that thrives on curiosity, ownership, and bold ideas, where your initiative and drive will directly shape the future of our agency. If you’re passionate about making an impact, building something meaningful, and growing your career with a group that values innovation and collaboration, WovenWorks is the place to launch your next chapter.

Requirements

5-6+ years of client-facing experience in brand design, packaging design, structural packaging design and innovation, advertising, or related creative services, with proven success in account management and growth
Consulting experience and direct client experience preferred
Structural packaging design and innovation experience preferred
Deep understanding of the CPG industry, including knowledge of packaging design trends, retail dynamics, and consumer goods marketing
Demonstrated track record of growing client accounts and consistently exceeding revenue targets through relationship building and strategic selling
Exceptional relationship-building skills with the ability to develop trust and credibility with senior marketing and innovation leaders
Strategic mindset with the ability to connect creative solutions to business outcomes and articulate value in terms clients care about
Strong business acumen, including experience with account planning, forecasting, and identifying growth opportunities
Skilled experience and abilities in the sales process from initiation to close
Excellent communication and presentation skills, comfortable leading executive-level client meetings and business reviews
Advanced interpersonal, motivational, and negotiation skills
Strong organizational skills, meticulous attention to detail, and adaptive problem-solving abilities
Experience partnering effectively with program/project management teams, understanding how to divide responsibilities between strategic relationship management and operational execution
Self-motivated and proactive, with ability to manage multiple complex accounts simultaneously
Bachelor's degree in sales, communications, business, or related field
Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Project)

Nice To Haves

Asana experience is a plus
HubSpot experience is a plus

Responsibilities

Own and nurture a portfolio of key client accounts, serving as their trusted advisor and primary point of contact.
Understand each client's business objectives, market challenges, and growth opportunities to identify ways our agency can deliver increased value.
Through regular strategic business reviews, proactive outreach, and deep client immersion, uncover opportunities to expand project scope, introduce new services, and increase wallet share year-over-year.
Ensure the delivery of the highest possible quality creative work that meets client needs and addresses their business problems while maintaining exceptional client satisfaction and retention.
Develop and execute comprehensive account growth strategies designed to increase annual revenue from each client.
Identify upsell and cross-sell opportunities across our service offerings, from structural design and brand identity to sustainability consulting and production optimization.
Independently write compelling proposals that win business and accomplish company objectives.
Create multi-year account roadmaps that align our capabilities with client priorities, and establish clear pathways to revenue growth.
Track, manage, and grow the revenue pipeline while consistently achieving revenue targets across your assigned accounts.
Position yourself as a strategic partner who understands the CPG landscape, retail trends, and consumer behavior.
Bring insights and ideas that help clients win in-market, demonstrating the strategic value of our partnership beyond execution excellence.
Serve as an active project manager for key client initiatives, keeping projects on time, on budget, and focused on achieving objectives while ensuring profitability.
Work in close partnership with our Program Management team, who will handle day-to-day project execution, timeline management, and budget oversight.
Serve as the voice of the client internally, working closely with our creative, strategy, production, engineering, and research teams to ensure exceptional work that exceeds expectations.
Champion client opportunities across the agency, rallying resources and expertise to deliver comprehensive solutions.
Coordinate across internal teams and utilize critical thinking to find solutions that satisfy client wishes while upholding business needs.