Marc Host/ess

HEI Hotels & Resorts • Braselton, GA

3d

About The Position

The host or hostess is the critical first impression of the restaurant and is empowered to create memorable guest experiences. The role welcomes and seats guests, helps coordinate reservations and special functions, maintains the dining room setup, and supports communication between shifts and management. The position is at Chateau Élan Winery & Resort.

Requirements

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests, with or without reasonable accommodation.
• Ability to handle customer complaints and concerns in a friendly, positive manner by listening, demonstrating empathy, and providing proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills, including adapting communication style to different audiences.

Responsibilities

• Meet and greet guests as they arrive, offer them a choice of seating, escort them to their table, and present the menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain the proper setup of the dining room.
• Receive and record reservations and make necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform other job-related duties as assigned.

Benefits

• Discounts on hotel stays, spa services, golf, food and beverage, and retail.
• Access to the YouDecide discount program, with offers on travel, rental cars, entertainment, electronics, consumer goods and services, personal services, and mobile phones and plans.
• Medical insurance through Anthem Blue Cross Blue Shield.
• Dental insurance through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday time-off programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) savings plan with matching funds.
• Hotel room discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed