About The Position

The Group Leader I is a first-line supervisory role responsible for overseeing the day-to-day performance of a designated team. Working under management direction, this position directs work, monitors performance, enforces safety and quality standards, and supports operational objectives within an assigned area. The role focuses on people leadership, operational oversight, and communication rather than hands-on production work. Success is demonstrated through maintained productivity, safe operations, quality outcomes, and effective team management. The Group Leader coordinates team activities, reinforces performance expectations, and addresses routine employee and operational issues. The position plans and assigns daily work, monitors workflow and staffing, and communicates operational priorities and results. It also supports continuous improvement and provides day-to-day leadership for a small-to-mid-sized team of three or more employees. The posting's title specifies second shift, while its Work Shift Schedule section lists First Shift (United States of America).

Requirements

  • High school diploma or equivalent required.
  • Typically requires 3–5 years of experience in a relevant operational, manufacturing, or service environment.
  • Working knowledge of operational processes in the assigned area.
  • Ability to supervise, evaluate, and direct employee performance.
  • Strong communication, organization, and interpersonal skills.
  • Solid understanding of safety, quality, and operational standards.
  • Basic conflict resolution and problem-solving capability.
  • Ability to balance operational demands with people leadership responsibilities.
  • Demonstrated professionalism, reliability, and accountability.

Nice To Haves

  • Prior experience providing work direction, training, or supervisory oversight preferred.
  • Bachelor’s degree or equivalent professional certification, as described in the Knowledge & Experience section.

Responsibilities

  • Provide direct supervision to assigned employees, including work assignment, guidance, and oversight.
  • Monitor employee productivity, attendance, and adherence to work standards.
  • Provide coaching, feedback, and performance guidance; support onboarding, training, and skill development.
  • Document and escalate performance, attendance, or conduct issues in accordance with policy.
  • Plan, assign, and coordinate daily work to meet production or service requirements.
  • Monitor workflow, staffing levels, and workload balance; identify operational issues, delays, or resource constraints and take corrective action.
  • Coordinate with other supervisors and departments to support continuity of operations.
  • Enforce safety rules, PPE requirements, and site procedures, and promote a strong safety culture.
  • Ensure adherence to quality standards, procedures, and standard work; respond promptly to safety or quality incidents and ensure proper documentation.
  • Communicate priorities, expectations, and updates to team members and act as the primary communication link between employees and management.
  • Track and report operational metrics, daily results, and issues; participate in shift meetings, production reviews, and coordination discussions.
  • Support continuous improvement, lean, or efficiency initiatives and identify opportunities to improve workflow, safety, or team effectiveness.
  • Reinforce professional conduct, accountability, and performance expectations, demonstrating consistency, fairness, and follow-through.
  • Lead, direct, and review team members' work to achieve operational plans and results; provide primary input to hiring, firing, promotion, performance, and rewards decisions for direct reports.
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