Manufacturing Quality Engineer

Lenovo•Whitsett, NC

About The Position

The Manufacturing Quality Engineer serves as the primary quality representative for assigned products and customers, driving product quality throughout the manufacturing lifecycle. The role leads investigations into customer, manufacturing, and field quality issues, coordinating containment, root-cause analysis, corrective actions, and verification of effectiveness. It establishes relationships with customers and manufacturing partners and acts as a point of contact for quality escalations, reviews, and improvement initiatives. The position analyzes quality data across global manufacturing sites and customer feedback, warranty, and field-failure channels to identify risks and drive proactive improvements. It monitors metrics such as DPPM, yield, customer satisfaction, field failure rates, warranty performance, and recurring defects. The engineer applies structured problem-solving methods and data analytics to improve processes and reduce defects and Cost of Poor Quality. The role coordinates with Product Development, Operations, Supplier Quality, Procurement, and Manufacturing teams to implement quality requirements. It leads customer quality reviews and management reporting, supports new product introductions and manufacturing changes or transfers, evaluates process capability and controls, and helps standardize quality practices across global manufacturing locations. The position also mentors junior quality engineers and maintains direct customer communication.

Requirements

Bachelor's Degree.
8+ years of engineering experience.

Responsibilities

Serve as the primary quality representative for assigned products and customers throughout the manufacturing lifecycle.
Lead cross-functional investigations and resolution of customer, manufacturing, and field quality issues, including containment, root-cause identification, corrective actions, and effectiveness verification.
Build relationships with customers and manufacturing partners and serve as a key contact for quality escalations, performance reviews, and continuous improvement initiatives.
Analyze quality performance data from global manufacturing sites, customer feedback, warranty trends, and field failures to identify systemic risks and proactive improvements.
Monitor quality metrics including DPPM, yield, customer satisfaction, field failure rates, warranty performance, and recurring defect trends.
Lead structured problem-solving using methods such as 8D, 5-Why, FMEA, Pareto Analysis, and Statistical Process Control (SPC).
Drive quality improvements through data analytics, risk assessments, corrective and preventive action programs, and process optimization.
Coordinate with Product Development, Operations, Supplier Quality, Procurement, and Manufacturing teams to implement and sustain quality requirements.
Lead customer quality reviews, executive escalations, and management reporting, communicating performance, risks, and mitigation plans.
Influence standardization of quality processes, reporting methods, and best practices across global manufacturing locations.
Support New Product Introduction (NPI), engineering changes, manufacturing transfers, and qualification activities to achieve quality objectives.
Evaluate manufacturing process capability and control strategies to identify defect-reduction and process-improvement opportunities.
Mentor junior quality engineers and promote a culture of quality and continuous improvement.
Develop and maintain executive-level dashboards and reporting tools for product and manufacturing quality performance.
Drive initiatives to reduce customer issues, improve operational efficiency, and lower Cost of Poor Quality (COPQ).
Communicate directly with customers to maintain working relationships, resolve issues promptly, and align on quality expectations and performance objectives.