Manufacturing IT Administrator

Mueller Brass•Port Huron, MI

15d•Onsite

About The Position

The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC).

Requirements

2+ years of IT support experience, preferably within a manufacturing or industrial environment.
Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.
Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.
Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.
Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures.

Responsibilities

Provide primary end-user troubleshooting and support for the QAD ERP system.
Act as the first-line support for Ignition systems, performing basic functionality and server health checks, escalating to contracted support vendors when necessary.
Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.
Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.
Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.
Deliver comprehensive PC software troubleshooting and user assistance.
Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.
Troubleshoot laser printers and copiers, performing immediate fixes or coordinating repairs with contracted vendors.
Diagnose industrial barcode printer issues, repairing internally or researching and recommending replacement options.
Maintain peripheral equipment, including postal machines, document scanners, and security cameras.
Participate in an off-hours and weekend on-call rotation.
Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.
Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.