MCS Client Services Supervisor

Thomson Reuters•Eagan, MN

3h•Hybrid

About The Position

Manufacturing Client Services Supervisor Are you an experienced customer service leader who thrives on coaching teams, improving processes, and ensuring customers receive exceptional support in a fast-paced print and manufacturing environment? If you're passionate about leading people, solving complex service issues, and partnering closely with production, scheduling, materials, and internal business teams, this could be the opportunity you've been looking for. At Thomson Reuters, our Manufacturing Client Services Supervisor plays a key leadership role in ensuring customers receive accurate, timely, and high-quality support throughout the print production process. You'll supervise a team of Client Service Representatives and/or related support employees, providing day-to-day direction, performance feedback, and ongoing communication to help the team meet customer service, production support, quality, and operational goals for Core Publishing Solutions. Supervise a team of employees in a customer service, print operations support, or related work team, usually on one shift. This may include client service, order coordination, production support, materials management coordination, and cross-functional communication activities. The Client Service Supervisor is responsible for leading the team to deliver a seamless customer experience while supporting production timelines, quality expectations, and continuous improvement initiatives. We are hiring an experienced Manufacturing Client Services Supervisor for our printing plant team in Eagan, Minnesota . As a Client Service Supervisor, you will be responsible for leading a team that supports customers, coordinates print order information, manages inquiries, tracks job status, and partners with production teams to meet customer, quality, and schedule expectations. Hours of Work – Eagan, Minnesota 1st shift – 6:00 am – 3:00 pm About the Role Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals. Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution. Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed. Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders. Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through. Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness. Identifying waste, service

Requirements

Bachelor’s degree, or equivalent combination of education and 3–5 years of related manufacturing experience including supervisory responsibilities.
Proven supervisory skills.
Strong written and verbal communication skills.
Demonstrated project management capabilities.
Proficiency with Microsoft Office

Nice To Haves

experience with ERP systems and SAP preferred.
Experience with lean manufacturing techniques or fulfillment operations preferred.

Responsibilities

Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals.
Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution.
Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed.
Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders.
Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through.
Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness.
Identifying waste, service

Benefits

flexible vacation
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
flexible and supportive benefits
other wellbeing programs
market competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
competitive vacation, sick and safe paid time off
paid holidays
parental leave
sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan