Supervisor, Client Services
About The Position
BioTheranostics, a subsidiary of Hologic, Inc., is a leading provider of molecular-based diagnostic, prognostic, and predictive tests that empower physicians to deliver optimal care for cancer patients. As the organization’s hub for oncology, BioTheranostics, referred to as Oncology Services, is committed to clinical excellence, innovation, and delivering high-value solutions for patients and healthcare providers. We are currently searching for a Client Services Supervisor to join our Customer Experience group. If you are excited and passionate about playing a key role in impacting health of patients everyday, and strive under a fast-paced environment – read further below. This is a fully onsite position based in San Diego, CA.
Requirements
- Bachelor’s degree preferred; high school diploma required.
- On the job training including, but not limited to, HIPAA.
Responsibilities
- Manage Client Services Team operations, ensuring efficient daily order processing and strong team performance.
- Supervise Client Services Associates (CSAs), delegate workloads, and oversee regional production.
- Lead hiring efforts including resume review, phone screens, and interviews.
- Conduct onboarding, training, coaching, and annual performance reviews to meet key performance indicators.
- Monitor daily reports to ensure timely order processing and identify workflow improvements.
- Handle escalations, including complaints routed to leadership or technical teams, and support team members with complex issues.
- Develop best practices, procedures, and serve as a subject matter expert for projects.
- Oversee timecard tracking and approvals in ADP or Fieldglass.
Benefits
- bonus eligible
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
