Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC•McClellan Place, CA

4d•Remote

About The Position

TTEC is seeking a Mandarin-English Bilingual Healthcare Customer Service Representative to work remotely from California. In this role, you will support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You will be the difference between their customer experience being just average or an exceptional one. The training experience includes engaging, instructor-led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor-led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. You will have access to individualized coaching and thousands of free courses to support your growth. You will report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Requirements

At least 6 months of customer service experience
Bilingual in English and Mandarin
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Responsibilities

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches