Oracle - Managing Service Delivery Manager
About The Position
This role offers the opportunity to lead an Oracle Cloud AMS (ADM) engagement for one of the largest staffing companies in the United States. You will manage a large-scale, complex technology landscape with Oracle Fusion at its core, supporting critical business processes such as Hire-to-Retire, Total Rewards, Procure-to-Pay, Record-to-Report, Contract-to-Cash, and Project-to-Close. As a Service Delivery Manager, you will oversee multi-location teams, ensure high-quality service delivery, and drive operational excellence. Success in this role will be measured through KPIs such as SLA adherence, implementation of best practices, adoption of new technologies, and continuous efficiency improvements. Strong domain expertise in the staffing industry is essential. Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Requirements
- 20+ years of IT experience, with at least 10 years in Service Delivery or Project Management (client-facing roles)
- Strong experience managing ADM engagements for large, complex accounts
- Deep expertise in Oracle Fusion (HCM, Finance, PPM, EPM) with 100+ integrations and PaaS extensions
- Strong understanding of the Staffing industry
- Excellent communication and stakeholder management skills
- Proven ability to drive delivery excellence using metrics, resource optimization, and best practices
- Experience leading cross-functional, multi-location teams and improving team productivity
- Strong financial acumen (forecasting, budgeting, cost control, margin management)
- Experience with Agile and DevOps methodologies
- Proactive mindset with a focus on automation, innovation, and continuous service improvement
Responsibilities
- Ensure stable and seamless functioning of Oracle Fusion applications across key business processes
- Maintain application performance and deliver an uninterrupted user experience
- Build strong stakeholder relationships, gather feedback, and drive service improvements
- Deliver high-quality services aligned with agreed SLAs, KPIs, and contractual commitments
- Identify and implement opportunities for automation, innovation, and continuous improvement
- Establish efficient processes to enable support teams to operate effectively
- Drive delivery excellence while meeting contribution margin targets
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
