Managing Service Delivery Manager

Capgemini • Bridgewater, NJ

1d

About The Position

Service Managers cover the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. The Senior Service Delivery Manager is responsible for the quality provision of service, as well as for managing and reporting on it. They oversee the execution of day-to-day operations to ensure contractual commitments are met. The Senior Service Delivery Manager proactively manages the day-to-day relationship with the clients or client representatives to ensure a high level of satisfaction, and ensures that continuous improvements are put in place to help ensure the continuity of our contracts. They work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement, and new business.

Requirements

• Managing ongoing services to clients.
• Ensuring service meets contractual requirements and service level agreements.
• Agreeing on service improvements with the client based on service delivery realization and deviation.
• Managing and reporting on service quality.
• Overseeing day-to-day operations to meet contractual commitments.
• Managing client relationships to ensure high satisfaction.
• Implementing continuous improvements for contract continuity.
• Planning client relationship strategy focusing on cost reduction, service improvement, and new business.

Responsibilities

• Responsible for the quality provision of service, as well as for managing and reporting on it.
• Oversee the execution of day to day operations to ensure contractual commitments are met.
• Proactively manage the day to day relationship with the clients or client representatives to ensure a high level of satisfaction.
• Ensure that continuous improvements are put in place to help ensure the continuity of our contracts.
• Work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Benefits

• Paid time off based on employee grade (A-F), depending on grade: Vacation: 12-25 days
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed