Managing Director

C2 GPS- Alamo Workforce•San Antonio, TX

About The Position

The Managing Director is responsible for the overall management and accountability of the organization. The position develops and implements strategies, manages the budget, provides exceptional customer service, and handles human resources matters in compliance with established procedures while meeting contractual obligations. The Managing Director is the primary contact between the company, its partners, contracting agencies, and outside agencies. The role oversees company and contracting-agency policies, procedures, strategies, and directives; works with the Executive Team to achieve long-term goals; manages operating budgets and performance measures; develops management and succession plans; and ensures services comply with applicable regulations. It also includes building strategic alliances and modeling the company’s values. C2 Global Professional Services provides workforce and career services in Texas, Florida, and Southern Nevada. The organization emphasizes customer service, community relationships, and its core values of Respect, Communication, Customer Engagement, and Ingenuity.

Requirements

Bachelor’s degree required; relevant work experience may be considered in lieu of required education.
Ten years of relevant experience in workforce development or a similar role required.
Seven years of supervisory experience required.
Valid driver’s license and proof of insurance, with a good driving record.
Knowledge of workforce development, economic development, project management, and management of multi-programmatic, multi-locational public systems.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of applicable federal, state, and local laws and regulations.
Knowledge of national and local demographics, economic, labor and employment trends, and the relationships among community and workforce development and education.
Word processing, spreadsheet, technology, and computer skills.
Exceptional customer service, interpersonal, and leadership skills.
Problem-solving, critical thinking, strategic planning, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to prioritize and manage multiple tasks concurrently.
Ability to engage and empower employees while delegating authority.
Ability to work with multiple and diverse stakeholder groups.

Nice To Haves

Graduate degree from an accredited university or college strongly preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Develop and implement company and contracting-agency policies, procedures, strategies, and directives to achieve exceptional customer service and quality service levels, and report on progress.
Collaborate with the Executive Team to develop and implement long-term goals and strategies and ensure they are achieved.
Design, develop, and implement the operating budget to ensure adequate funding for workforce development programs.
Design, develop, implement, and monitor performance measures, and initiate changes needed to meet goals.
Lead and develop an effective management team and succession plan for mission-critical positions.
Ensure services are delivered in compliance with federal, state, and local rules and regulations.
Model company values and ensure employees adhere to the organization’s vision, mission, and values.
Recommend and implement strategic alliances with other organizations to benefit customers.
Manage human resources matters in compliance with established procedures and meet contractual obligations.
Serve as the primary contact among the company, partners, contracting agencies, and outside agencies.